Chipotle Mexican Grill

Very disappointing experience ☹️ 2405 Salem Rd I got there only four people ahead of me... Not bad 😔 until the person before me asked for white rice 🍚 The crew member announced..we're out and it'll be about a half an hour because we have to make some... This was 8:03 p.m. I was getting two bowls I did not want brown rice. I'll go take a walk and come back (get some steps in🚶🏾‍♀️☺️) Well, I came back at 9:27 -now six people ahead of me & The crew member announces we're out of 🧀 cheese and guacamole 🥑... * I had no words 🥺. * Okay I go down the road to the Hwy 138 location... A longer line...3 minutes on, a crew member says "We are out of Batbacoua & chips." A crew member went over to the online station and was told he could not have anything from that station. 😮 As I watched crew members

I visited around 9:15 PM (store closes at 11 PM). After waiting about 10–15 minutes in line, we were informed there was no white rice, no fajitas, no chips, and no visible meat cooking on the grill. Within a short span, two customers left the line after hearing items were unavailable, and another customer sat down waiting while production stalled. It was clear the employees on shift were covering multiple roles and doing their best, so this did not feel like a lack of effort. It felt like a staffing and late-night production planning issue. Running out of staple items nearly two hours before closing. Especially rice and chips. This not only impacts the customer experience but likely results in lost sales when guests choose to leave or go to another nearby location. If the store is open unt

I keep coming to this Chipotle because it’s the closest one to my house, but the experience is consistently disappointing. Almost every time I visit, they’re out of multiple items even when I come hours before closing and there’s no effort to restock or make more. Tonight, I was told they were out of guacamole. I asked if there was any available on the to go side, and the Hispanic girl that works there told me I’d need to place a to go order for guacamole even though I was already in the store ordering and paying for my meal. The restaurant isn’t clean, and the customer service is poor. The issues here seem to be ongoing and match what others have said.

8:40 pm. They close at 11:00 pm. They are out of fajitas (sautéed onion,green pepper) corn and guacamole. They had no intention on making more. Why? There's time! They ran out of guacamole before my eyes but the other two apparently had been out. Fajitas container clean. Literally clean. Corn: a few kernels at bottom so perhaps that was more recent. Whatever the case this is EXTREMELY poor service. After you wait in a long line, you are unaware until you get up there and they're in the process of making your food. If you're not going to make the customer experience pleasant by providing regular menu items, then put a sign on the door, or at your own discomfort, blurt it out every few minutes as customers come in and your line lengthens. Does management read comments or look at ratings beca

This is hand down the best chipotle on the east side of town from service customers service and the actual taste of the food. I will drive all the way to exit 84 just to eat there food they need a higher rating, their current rating doesn’t reflect them at all.