Chipotle Mexican Grill

Ordered through the app for pick up. Just got home (we live 20 minutes away). The portions for the bowl we ordered are absolutely unacceptable. It’s about half full, if that! Can’t talk to an actual person via the app, it’s ai and not helpful. The amount of money we paid is absurd for the amount of food we received today.

This is my double barbacoa burrito bowl untouched. Less than half the bowl is filled and this order costs me over $15. I would say avoid coming here for the half portions and double the price.

This Chipotle is by far the best Chipotle location in lake/geauga county. I cannot speak for online ordering but in person service was excellent. It was completely stocked with fresh items at 730pm. For reference I went to the Willoughby location 30 minutes prior and they did not have rice, chicken and it was awful—so I left and drove here.

I saw the reviews before coming here and thought, “It can’t be that bad—maybe those complaints were from when they first opened.” Unfortunately, it really was that bad. When we arrived, the Chipotle lane had at least 16 cars ahead of us and they weren’t moving. We decided to try canceling our order, but there was no option to cancel—and the in-app chat also refused to cancel or refund. Our scheduled pickup time was 8:00 PM, but the app said, “Sorry, we’re running late.” Turns out they hadn’t even started preparing our food by the scheduled time. If they were that backed up, why even allow customers to select 8:00 PM as a pickup time? We finally got our order at 9:06 PM, after over an hour in the Chipotle lane. To make matters worse, there was a hair in my bowl. If they’re that behind, t

Everything great till cashier, she seemed disinterested in her job at best. They were out of napkins and when asking for a few she reached under the counter turning sideways facing away from us and held the napkins out to her side sill looking away from us with her elbow attached to her hip. My wife couldn't reach over the counter to retrieve them so I had to. Never making eye contact with the young lady after we said thank you , surprised because chipoltle usually blows us away with guest service