Chipotle Mexican Grill

Just visited here and everything was excellent. The employee who took my order was very friendly and the service was great. Food was fresh and the place was very clean. Such a breath of fresh air compared to other chipotles around Pittsburgh!

Terrible service to be blunt! Customer service was none existent, literally the staff were like rude robots, no smiles. I actually wanted chips and a drink to go along with my terrible portion sized bowl, but their attitudes were so off putting I didn’t. The staff were talking about customers and loudly. Chipotle reputation on social media is very much real and honest. This specific location if by far the worst ever!

The Bridgeville Chipotle is an absolute disaster. Walked in on a Monday night (supposedly slow) and it looked like a store that gave up on itself, empty food pans, overflowing trash, nothing stocked, and total chaos behind the line. My wife made a very simple request: guacamole before lettuce. Instead of listening, the employee ignored her repeatedly, then had the nerve to ask why she was being “aggressive” and if she was going to report him. All over toppings. Headphones in, attitude on full blast. Management somehow made it worse. Bonnie Miller and multiple employees swarmed the situation, escalated it, and another manager even threw out a completely baseless racial accusation. Voices were raised only after we were spoken to disrespectfully. We were kicked out without food despite bei

This has been an ongoing problem with this location. I ordered rice, double chicken, cheese, salsa, and gauc just to get this…. I’ve gone back in several times and they do re make my order but the lack of basic customer service is shocking. This staff can’t even give you a simple please or thank you let alone a smile or friendly gesture. From my experience, the problem stems from management. DO BETTER!

I walk in at 3PM on a Tuesday…. Place is a ghost town with 3 people sitting down and eating and one person dealing with a wrong order. The worker doesn’t acknowledge me til I’m standing waiting for food for 2-3 minutes. Then shuffles over to start speaking as fast as she possibly can to prepare my food… she throws the wrong rice in my bowl but I don’t even have a second to process because she’s 3 questions ahead of it. The smallest portions I’ve ever seen in a bowl. The cheese takes up triple the space the chicken does. Overall just terrible atmosphere and service with the place looking terrible and not clean.