Chipotle Mexican Grill

The staff is super sweet a jovial. The line girl was super patient with me while I figured out what to put on my burrito. The check out lady was all smiles and took suck great care of me. Only thing that bumbed me out was no free wifi as I was hoping to work while I had lunch. Probably intentional to keep the patrons circulating but still annoyed.

Went on lunch break today. When ordering, we were stopped so that an employee could cut the line and order. We were met with very bad attitudes. The meat portions were less than half of their serving spoons. Even then, that apparently was still too much because they were putting some of it back in the container. When asked to give the actual full portion, they said they would charge us double. We never asked for double, we asked that they just do the right portion. I've never had these problems at the other Chipotle in Avon.

I recently visited this Chipotle and unfortunately, it was not up to the standards I have come to expect from the brand. Upon arrival, I noticed that the restroom hallway was flooded, which raised immediate concerns about cleanliness and maintenance. The wait time was excessive, I spent 30 minutes in line with only four people ahead of me. When I finally reached the counter, it was evident that the area had not been cleaned throughout the day, as it appeared quite unkempt. The staff seemed to lack a sense of urgency, with many walking around without actively engaging in tasks to expedite service. Additionally, there were significant issues with order fulfillment. 8 customers were waiting for their online orders, which appeared to be misplaced, some saying the order was complete and it wa

They stole our money and won’t give it back! Ordered online via the chipotle app, DoorDash was supposed to deliver it, and they never came by. When I called the restaurant, I was told by the manager that they do not hire DoorDash and to contact them. I told her that we didn’t order on DoorDash. If we didn’t order via DoorDash yet they’re delivering it, sure sounds like you outsource delivery to DoorDash. DoorDash said to contact the original store. Driver did contact us and spoke very limited English, basically said he didn’t know what happened and that there was to many orders, he stated he would not be delivering our food. I called the store again asking for a refund due to not getting my food and was told by the manager that I would have to contact the corporate office since they do not

I had not been to a Chipotle in years, opting for family run Mexican restaurants instead. I received a $25 e-gift card for Christmas though. My friend and I both ordered bowls, with me getting beans and he getting barbacoa. The service was fine but not super friendly. They struggled with the e-gift card when the QR code failed to register in their system, leading to the manager to tell her to enter in the code that was on the printout I provided. We got no drinks or chips, and it totaled $26.35. I suppose that's to be expected at this point. I will say it was a lot of food, but all the cold toppings made the dish barely even warm overall, which is seriously off-putting. If I had brought it home, I would have definitely microwaved it. The ceiling in the restaurant is completely unfinished,