Chipotle Mexican Grill

March 2026 - my first visit this location. Conveniently located close to my residence. I was unaware the business was there, but my visit to neighboring Dunkin Donuts yesterday I noticed and was anxious to try. I was not at all impressed with cleanliness, as soon as I walked in I noticed debris on counter and floor in beverage area. Staff were courteous . Food was stacked poorly in takeout bag so liquid wet the bag enough to tear it from food inside. Likely i will try again based on convenience but I was not feeling the fresh cook experience.

I need to address something that has now happened more than once with the night shift cashier. I don’t expect employees to be overly cheerful or act like robots, but basic customer service and consistency should be the minimum. This is the second time she has denied giving me chips, yet the customers right in front of me were given a bag without any issue. When I asked about it, she responded in an annoyed, low tone saying, “We are not doing chips anymore,” which clearly wasn’t true based on what I had just seen. On top of that, she almost handed my boyfriend someone else’s order. When he corrected her, she rolled her eyes and didn’t even give him a bag afterward. Everyone else here provides decent service. Not perfect, but respectful and consistent. This particular employee’s attitude

I use the app to order and use the chipotlane fairly often. It's consistent. Never really impresses. But it's good and reliable. They do a good job with portions at this location (at least in the drive-thru lane)

I spent 40 minutes in line. The drive through is designed so you can't leave after a certain point and getting a refund is impossible in the AI age. The food was promised 30 minutes ago. This is my worst experience with Chipotle ever and I personally hope this location goes out of business. I rather walk through glass barefoot than ever utilize a chipotlane again. What a poorly executed feature.

Only one in line, asked for a burrito with white rice and black beans and I kid you not. She gave me half a scoop of white rice. Asked for more, another half scoop. Asked for a side of chips and guacamole, she acknowledged me, proceeded to go help another guest while I sat there at the register confused as to why I wasn’t getting my side and why I wasn’t being rung up. Sat around for a minute before speaking up and asking if I was going to be rung up. Made the mistake of not paying attention while she scooped my chicken. Ended up eating a rice, bean and corn burrito because there was very little chicken. Incredibly disappointed by this location as it is unfortunately my new local chipotle. Guac had zero flavor, rice had zero flavor. 0/10. Awful experience.