Chipotle Mexican Grill

Update: I received a response to my review. Customer service sent me a link that didn't work. The link didn’t open to anything other than Chipotle's homepage. What a JOKE!!! I do not recommend this Chipotle! I usually like to treat myself to Chipotle once a week. Today (2/4/26) I went to this Chipotle in Ankeny. WHAT A MISTAKE!!! First, the restaurant was trashed. Most all the tables were dirty. There was a big water puddle by the condiment and drink area. Just nasty! There were about 7+ people working behind the counter. None of them seemed to care how bad the restaurant looked. I started to order and was told they ran out of chicken so I would have to wait up-to 5 minutes till it was ready. How do you run out of chicken before the evening rush?? The serving person was very stingy with

this place is so gross. the music was awful and blaring. I couldn’t hear the kid who was taking my order while all the rest were socializing and acting obnoxious. I’m never going back to this location.

It's a known product, and they are a safe meal when in need, whatever the reason. Clean. Smaller than most. Plenty of parking. Visited this place over the weekend after seeing their new high-protein marketing campaign, and was very glad that I did, because it was both a positive move and a tasty dish. I cannot get that many grams of protein from a fast food place ordinarily, Kind staff throughout, and the abundant sunshine of the day was visiting!

I went tonight around 7:20 pm. I ordered a bowl online, and I got there to look in the bag, and it was a bowl with tortillas. I asked if I could have my order made right and the guy said "due to the high demand of orders I just made you a bowl and gave you some tortillas so you could make it yourself, I did give you extra in the bowl" mind you when I asked for it to be fixed he wasn't doing anything, mind you there where 2 people in line and zero other online orders. He basically refused to make my order right by just saying, "Have a good night." Not to be a grouch but, I'm pretty sure it's their job to make the Burrito, not me! Definitely nothing extra in the bowl, either more rice than anything

It was slammed when we came but we eventually got our online order. Poor guy. There was only one person doing pick-up! The food was perfect when it came out though so it was totally worth the wait! Plenty of seating everywhere!