Chipotle Mexican Grill

I ordered a quesadilla through the Chipotle app. Since quesadillas are an online-only item, there is no way to order them in store. Sometimes when I order this item, the amount of cheese added is very minimal. Because there is no option in the app to add extra cheese or leave any type of note, I added “extra cheese please” next to my name on the order. When I went to pick it up, the manager I think (an older woman) told me that I’m not allowed to do that and that I would have to pay for extra cheese. I told her I was completely fine with paying for it if there was an option online, but there isn’t. Since quesadillas can only be ordered online, this kind of leaves customers stuck with no way to request or pay for extra cheese. Instead of trying to help, she was very dismissive and spoke t

Pulled up to the pickup lane and sat behind 3 cars for 20 minutes waiting. Got to the window, sat there for 10 minutes just to be told to “loop around” which I assumed was because they had everyone else’s ready behind me. Sat in line for another 15 minutes and finally got my food after 35 minutes. And when I got it, they forgot the fork so I had to go back in. The employees didn’t apologize for the wait for anything. I go to open my food and I got an extremely small size of food. I have never ever gotten such a small portion from chipotle. Terrible experience do not come here

Been her a few times and 98%of the time ordering inside works better than any other chipotle, I’ve had bad experiences with drive through early on, hopefully they fixed that by now, I won’t order unless I go inside either way just to be safe. Always good portions and food has been fantastic as of lately! Only problem tonight was I was ordering two meals and somehow while focusing on the first meal I didn’t realize my second meal wasn’t getting what I was asking for (received brown rice instead of white & never received cheese) not a big deal, could’ve been my fault. All in all this chipotle is well worth it especially if you live close

This chipotle location is absolutely horrendous! Rude employees, lack an immense amount of professionalism. Any time you ask these folks for a side of vinegarette it’s either we don’t have any made or it will take us 30 mins to make it. Why? I’ve stood in line waiting to order my food over hearing a customer asking the employee to be polite and not so rude. This location is poor at max. Fix yourselves!

I’ve given this location five chances, and unfortunately every experience has been disappointing. The restaurant consistently looks dirty and poorly managed. Each time I’ve visited, they’ve been out of multiple basic items like rice or other ingredients, and customers are left standing around waiting while staff run back and forth between the two service lines trying to restock food. What concerned me most during my most recent visit was watching food that had fallen onto the counter while burritos and bowls were being assembled get pushed back into the serving containers. For example, I saw rice that had spilled onto the prep surface pushed back into the rice container instead of being discarded. At other locations, the line is wiped down frequently and kept clean, but that doesn’t seem