Chipotle Mexican Grill

Extremely rude, young lady working register at 7:50pm today needs some customer service skills. She lied and said my card declined and I had never swiped my card. I had to tell her it won't let me swipe, she came back over to the register after walking away before I even paid for the food. The guys making food seemed annoyed and didn't want to be bothered. I asked for veggies on the bowls the person changing out the pans literally scooped the corner of the pan and aggressively dumped the veggies on my bowl. Everyone working seems mad. I won't return to this location. Mayfaire and Ogden always display good customer service.

Subject: Extremely Rude Experience at Chipotle on Jan 29 I visited your Chipotle location on January 29th at approximately 10:30 PM, and this was by far the worst experience I’ve ever had at your restaurant. As soon as my friend and I walked in, the employee at the register made an inappropriate comment along the lines of “bruh, the audacity,” which was extremely unprofessional and disrespectful to say to customers. Throughout our visit, the staff openly complained about not wanting to stay late and made it very clear they were upset that customers were still coming in. While I understand that no one enjoys working late shifts, choosing to work during those hours comes with the responsibility of treating customers respectfully. The restaurant was also out of multiple items. When I ment

This location is a couple blocks from my home and I eat here a couple times a month. I went a few nights ago and the food prep area was filthy. There was food EVERYWHERE! All over the counters. This location is usually pretty busy because it’s in the middle of everything but there were definitely pockets of time that someone could’ve come through and made the food prep area look presentable. My burrito was also sopping wet and completely fell apart. The ends weren’t tucked properly. I’ve never had this type of experience at this location. And what’s worse is there were like 100 people working that night lol. I’m sorry but totally unacceptable to have that many people working and the place isn’t clean. And yes, the manager was on duty. She’s always there. I was shocked. Looked like a tornad

I normally have great experiences at Chipotle, which is why this one really disappointed me. My friend went in around 10:30 PM, and the store didn’t close until 11 PM, so it wasn’t after hours. Unfortunately, the experience felt rushed and uncomfortable. The employee preparing our food seemed visibly annoyed the entire time—huffing and puffing—which made us feel unwelcome. They also didn’t mark the burritos, so we couldn’t tell which was which, and by the time we got them they were cold and barely edible. Neither of us even finished our food, which is rare for us. I completely understand what it’s like to work late and want to close up—I’m a server myself—but there’s a big difference between being close to closing and actually being closed. If customers are still being served, they shoul

On 2/17 I was there eating lunch and accidentally left my purse and did not realize it until 9 o'clock that night. My friend went to pick it up because I don't drive at night. They returned my purse with nothing missing. Thanks for the good food and especially the honesty of your management staff.