Chili's Grill & Bar

Came in and got seated pretty fast. Server came around quickly and asked if we were ready so we said we needed a moment since we had just gotten seated. That moment turned into 10 minutes just for us to be able to say our drink orders. After placing my order and my kids orders the waitress made a reference about how much food we had ordered which I felt to be a little rude. After eating when we were about ready to pack our things up the waitress came back with lids for the sauces and just proceed to reach her hand into my sons food basket and put the lid on for him and start packing his food up without even asking if that was okay because I would have said it was not. I don’t think she had any bad intentions but we don’t appreciate people reaching over our food and we were actually still e

Not sure who this gentleman is that works here, I’m assuming he may be a manager.. him and all of the other staff are great. I came here a few years ago and it was one of the worst experience I’ve ever had at a chain restaurant but this experience was incredible ! The food was fast, there was a 40 min wait but it was a Saturday night and the hosts at the front knocked that line down QUICK.. Shannon at the bar was also great .. I guess there is new management because this was top tier customer service !

The food was delicious and fresh. The dishes arrived piping hot. The restaurant was clean, and the servers were very friendly, attentive, and prompt. I want to highlight the service of the waiter, Jackson. He was very kind and friendly. Despite my limited English, he understood what I wanted. I also ordered a soda, and it was really bad because it's a refill. He was very kind and funny. He brought a bottle of Coca-Cola and poured it for me. This made my stay very pleasant. I wish all restaurants treated you like this.

had such a great experience at chili’s thanks to jj and david! they were both super attentive, friendly, and made sure everything came out perfectly. our drinks stayed full, the food was hot, and they checked in just the right amount without being overbearing. you can tell they really care about their guests and about doing a good job. definitely made the visit even better. thank you both for the great service!

Our last visit to this Chilli's on Cheltenham Ave was super disappointing. First, my wife and I sat at the bar, and the bartender acted like he didn't want to be there. His service felt like he didn't was us to be there, (at the bar) either. We moved to a table and ordered boneless wings and a pasta dish. The wings were hard as a rock, and the toast on the pasta dish was burnt! ...smh! Maybe they really don't want their customers to come back! The waitress, however, was great! Her friendly attitude was the reason I gave them 2 stars.