Chili's Grill & Bar

We stopped at this Chili’s in North Carolina on our drive from New York to Florida and had such a great experience. Gaby was our server and she was absolutely amazing — so sweet, attentive, and genuinely kind. She made us feel really welcome and taken care of. Also, I have to say how impressed I was with how clean everything was. The restaurant, the bathrooms, and even the dishes were spotless. The cups were crystal clear and the water tasted great (and yes, it was tap water — which I never drink ). After a long day of driving, this stop was such a pleasant surprise. Huge shoutout to Gaby and the whole team!

Every single time we have ever took a chance to order food to go at this location they mess it up, today I went to pick up my order and was rudely dismissed by the young boy working in to-go so he could talk on the phone with some young lady as if that were more important, then get my food and the order isn't correct the fries were missing. Then get home and my boyfriend's wings were not cooked, they were slimy and fatty photo included, he then calls waits on hold forever and they are never really busy so that's crazy but he finally gets a manger for them to say we will give you a refund but you have to bring the food back up here, I get it okay but my boyfriend explained the last time they screwed up our food and forgot half my meal he was suppose to get a refund and never received it so

12/12 5pm 2025 we waited 30min, had to ask for our starters. They through my salad together half assed, no cheese, no tomato’s. My buddy never got his chips. Table came in 15min after us and got their food right away. Never checked our drinks in that 30min. Server was an over weight older white lady, if she can’t handle serving 4 tables serving isn’t the job for her.

Our waitress was doing her best! No RIBS!! Food was horrible/ cold broccoli looked like it was from"salad bar", 2 guest from group got food 15 min before we leaving they didnt eat with group! orders were incorrect after third attempt! Mr. Manager was unprofessional ! Someone finally came to assist waitress when It was time to cash out tickets "Pay"

Well, to begin with, I was seated. Sat down, and I stuck to the booth seat. It was wet and sticky. I then moved across to the chairs. Putting my hand on the table was still sticky. I could leave my hand prints all over. A few minutes later, finally, the young waitress came over, and I explained how sticky the table was. A few minutes later, a kid came over to wipe it down, and he was ill having to wipe it. Still, it was wiped with an old dish towel. So, I went to the bathroom and got wet clean towels and wiped it down. It was clean finally 🙌 Waitress was taking my order from the menu and said she would be right back. I don't know if we have that??? I was ordering but tell what I didn't want on it. Came back and said we have it. I said, " I know you do... I just had it 4 days ago." 😪 (chic