Chili's Grill & Bar

Keep in mind it took me a while to get here. We have been going to chilis in our town (Hadley, MA) since we moved to Amherst 2 years ago and it’s been such an up & down experience dining in we decided to only order out from now on. We LOVE Chilis burgers (or used to) and the appetizers are usually beyond amazing but the last few meals have been lacking with Thai last one being the last straw unfortunately. We ordered 2 burger meals, chips and salsa, trio appetizer & a kids meal. I’m going to include the kids meal pictures here so you can see how many fries he god but most important, the burnt rock hard burgers he received. I took a bite and had to spit it out. Our burgers, cooked SO cold & dry we were only able to take a couple bites. The chips were ice cold and salsa runny. The appetizer

Bottomless chips and salsa people...c'mon! Need I say more? But, I will. The food seems to have taken a dive since prices got jacked. The grilled chicken sandwich used to be so good. Idk, they had to take a cheaper route. I used to get two meals out of one chicken sandwich, and now it's just...different. Not as good. But it's still a good atmosphere, they have coke products, coke zero. Is my favorite, and I'm glad to see restaurants carrying it. The staff is always excellent. The seating always good. I know it's a long shot, but bring back the chicken you used to serve 😆.

Chips and salsa were very good, I odered the sirloin and got fries and loaded mashed potatoes. It was pretty good too, the price was right. 17$ and it came with a drink and a soup. The server was excellent

Me and my friends have always enjoyed the experience at Chillis, specifically the Hadley, MA one. But after this last tiring experience we might not come back. Right when we walked in we understood they were missing a host and were slightly understaffed - which I understand is a very difficult situation but doesn not excuse the server's attitude. Onced seated we waited around 20 minutes to be greated and waited another 25 for drinks. Our server was not attentive, gave an attitude, did not bring out any of our food/drinks and chatted all night with her coworkers (we were in eye-shot and couldn't get her attention for boxes or help with our check or anything). She straight up treated us like a inconvience which is a horrible feeling at such a warm and welcoming resturant. Sadly it was wor

It's Chili's... I ordered a Margareta and stuffed my face on nachos than ordered the bacon rancher thinking that was a good idea. (I didn't eat all day and yes I finished it). Another margarita ended my day.