Chick-fil-A

Today was such a pleasant surprise! While dining with my two Littles, Janet had the pleasure of being our cashier. From the moment I was greeted, she was very personable. At the end of paying, she offered to help take my drinks as she saw my hands were full with both kids. She also help me set up our table while we waited for our food and in the meantime, we exchanged a few words about motherhood and she then went about her shift. Some time passed and she randomly showed to our table with a small flower arrangement and told me it’s was because I’m doing a great job as mom and honestly, I held back the tears but inside I was SOBBING! As a mother, it’s nice to see there’s still a “village” and for me, her assistance meant everything as I have been doing this with NO village. My husband is my

Although I had previously felt that the level of customer service had declined, I recently had the pleasure of being assisted by Tesla. She reminded me why I used to visit Chick-fil-A so often. I hope she remains part of the team, and that others take note of the standard she sets.

I am very disappointed with the food I purchased this morning. I discovered something inside it after I had already put it in my mouth, which was both unpleasant and unacceptable. This experience has raised serious concerns about the quality and safety of your products. I expect this issue to be addressed promptly.

I had a frustrating start at Chick-fil-A store #02621. I waited in one of the three drive-thru lanes and no one came to take my order. I even noticed employees going to cars that pulled in after me. I drove around to the pickup window because my 7-year-old daughter really wanted Chick-fil-A, and that’s when Laurie completely turned the experience around. Laurie was extremely kind, apologized for what happened, and took my order right there at the window. I thought she was coming back to take my payment, but Laurie actually paid for our meal herself, which she absolutely did not have to do. She even added a cookie for my daughter. I saved my receipt specifically so I could include the correct store number and recognize Laurie for going the extra mile. Employees like Laurie represent the

We attended on 12/16/2025. Considering this location re-open recently, I expected more. First, our food order came out wrong. They forgot things that we clearly ordered and then proceeded to tell us they “misunderstood” us after reading back the entire order and confirming. They did not apologize, instead they just tried to fix their mistakes quickly. When we went up the second time with a second employee for a dessert order, that order again was wrong. They double charged us and we ended up paying for food that we never even got. The only kind part of our experience was a blonde girl who was cleaning the floor, that stopped what she was doing to help us once we looked frustrated. The staff needs retrained, I’ve never met a more confused group of young women before. The manager looked lost