Chick-fil-A

They provide great customer service, however their Drive-through line management is trash. You can have your food but because the person in the front doesn’t have their food yet and they don’t move them up so people can go around or make them park in the parking space straight ahead you have to wait an additional 10 minutes just to get out of the line even though you already have your food. this has happened continuously with me and other customers. I literally sat and had a conversation with a worker and he saw that everybody had their food and he said we are just waiting for the lady in front. Well, why not move the lady in front to accommodate your seven other guests that already have their food.

very disappointing. I ordered 2 chicken biscuits and you can kinda tell it wasn’t cooked all the way from the breading alone bc of how soft it was. I bit into it and it was tough, rubbery and thick as if the chicken was not done. the texture of it proved it wasn’t finished. I feel sick to my stomach i will not be visiting for a while.

Choose another Chick-fil-A!!! I ordered Chicken Noodle Soup. They didn't put the lid on it completely, so it made and absolute mess of my car and my clothes. I asked the manager for my money back, she refused, and gave me a free entree card. My day, clothes, and dad was ruined, so I just wanted my money back. This made CFA seem greedy not not sympathetic to the damage their mistake caused to me. Also, last week, I got a Chicken minis combo at breakfast and didn't get the hashrounds, and I didn't have the time to return and lodge a complaint.

On 2/28/26, it was my third consecutive time Chick-fil-A on 3100 S. Cobb Drive has ruined my order by not including a breakfast-entrée/chicken sandwich/soup I have ordered and paid for. I have had the audacity to return to this nearest Chick-fil-A restaurant again, but this is disrespectful for me and my family. I have had to drive back from my house and present a complaint three times. It is my time as well as my money which this Chick-fil-A does not appreciate. Chick-fil-A corporation, please help address and correct this issue specifically from this Chick-fil-A restaurant on 3100 S. Cobb Dr. Smyrna, GA. I do appreciate the intent to compensate my time and money with rewards, but this needs to change.

Out of every cfa this may be my favorite one of all time. I litteraly love the people that work here like how the hell is everyone so nice. Especially them drive thru people I know yall are tired of seeing my face🤧. I feel like a fatty coming here all the time but they always make me feel welcomed. Im pretty sure since the start of 2026 ive been here 30 times. The food is always good. They may forget a sauce or two every now and then but a biggie like me always got extra. I dont ever write revies because im not a 40 year old karen but today i witnissed a baby man of a customer who was very rude and disrespectful and loud about it. Then afterwards when he recieved his food he snatched it out of one of the employees hand. I was so pissy like black history month is around the corner like that