Chick-fil-A

Went to get food with my family and ordered two kids meals with mc and cheese. One of them was burnt so I went to the counter and asked if I could get a new one. The manager HUNTER, talked to me and said that is normal, I explained that it is burnt and the other one was fine and I just wanted one to replace that burnt one, he said no and said he wasn't going to do anything about it. It was horrible customer service and he looked at me like he didn't care and just wanted to turn around and keep talking to his coworker. I wasn't rude or asking for anything crazy just a new Mac and cheese for my kid. He should've handled that very differently and did not act as a leader should. Extremely dissatisfied and disappointed in how everything turned out.

The chicken was okay but dang look at these pickles. Didn’t even taste em.

This location has never gotten my order correct. Today I ordered 30 nuggets and got 10 strips. Only way to make it right is to go back through the nightmare parking lot/ drive through so I never do. Who has time for that? Anyway, just tired of paying for food I don’t get. Try another location if you care about precision.

Cory did an awesome job helping us with every need and providing us with a great experience. Even gave us waters while we waited. Truly the standard for excellent service!

I often walk into the mall and get Chick-fil-A because it is quicker than going to the drive-thru in Provo. The only problem with the mall is the line is so far away that people cut in front of me. I wish the workers would look at the line and see that people are cutting in front and serve those who are waiting in the line. The picture I took is from the front of the line. No rush. Update: 🤢 they are soaking the soda nozzles at the food pick up spot. The worker literally reached over them to hand me my food.