Chick-fil-A

There seem to be a lot of nice people working here and I understand rush hours can be chaotic - but my order has been messed up way too many times to not say something. If you order online, Uber eats, in App it goes fine almost every time but drive through and carry out forget drinks half the time and don't listen to the entire order the other half - maybe there is some difficulty focusing? Again - I appreciate the kids working there,they seem to be doing their best genuinely. Also also one strawberry and three blueberries in a fruit parfait?

I love Chick-fil-A but this location is just not ran well. It is convenient to my home and close to where I do most of my shopping but I just cannot go here anymore, I have tried so hard to give it extra chances. The Cityline location GM needs to take this store under its wing and really give them a proper training because I know it starts from the top. They do not work efficiently, orders are incorrect more times than not, they have a hard time pivoting if they have a surge, the quality of the food is never the same two times in a row, more times than not their tea has been improperly brewed or improperly sweetened and all of this shows in the way the staff conducts themselves. One visit to the Cityline location at anytime of day and you will see a team that works together efficiently,

Never thought I’d see the day when I complain about CFA but here I am. I ordered online and got a Coke. Picked my order up and received a tea. Swung back around and they said come to the window. They were moving slow, also not normal, so I decided to go inside. They looked at me like I was dumb because they didn’t have any carbonated drinks. I asked for a refund and the manager, Jeremy, was clearly annoyed and only offered a snobby apology after I voiced my concern. I’m truly shocked at the customer service. I thought I was at McDonald’s for a sec.

I had a drive through order not knowing how busy it was, the line went all around the parking lot. I decided to go inside and pick up my order it was just water and a 4 count of the cfa minis (nothing that they don’t have prepared) and I waited 20 minutes after being helped and left with no food. Everyone who ordered in store got their order before me after I did an order ONLINE way before anyone in store. But I guess they pick and choose who they want to prioritize.

I go here everyday with my boys but the cherry on top every time is The worker Carson. Carson is the best worker I’ve ever seen when ordering. He’s swift, fast, and he never breaks character. His energy off the charts. Me and my boys always leave the store with a smile.