Chick-fil-A

I would add the Ambiance of more than 5 stars if I could! I loved coming inside to see the decor and thought the customer service was very friendly as always! Thank you for the food and the service!

Friday night I went to busy drive up for a to go order. We do love chick- fil-A. I picked up an order, chicken sandwich & crispy fries which is how we order/love fries. Usually one has to wait for well done fries but the wait for drive in was long. After I get home, the fries were done w/o being well done. I call in to complain, spoke to the manager and was advised she could not do anything except to say I could call someone else/ corporate to get a credit the next day. Really? We are only talking about $ 3.50 for the fries. The fries were ordered separately. Its not really about the money. Its about making it right. The store manager on duty cant give out a 3.50 (approx.) Credit? I have to call corporate for a credit? Wake up management. People love chick-fil-A but poor CS can

I’ve noticed a real decline in this place. I used to visit quite often, but since it reopened, my experiences haven’t been great. The food quality has noticeably dropped, and the wait times for food have increased! It seems like my order is often incorrect, so please double-check your bag before you leave. The dining area needs to be cleaned more often, and the staff could be more helpful. There was a line of people trying to get condiments, drink refills, and possibly missing food items, but no one was assisting. The staff from the Southtowne location should really demonstrate how to manage things here!

Having people standing outside before being able to view the full menu with the prices and the things is pretty annoying. I feel rushed and unsure what I want to order. I pass up going here often because of that. If you're going to have them stand clear out in the parking lot, ( even when it's slow) you should have your bigger menu with prices placed out there. Otherwise there's no other reason to complain. Food and service is great.

We’ve been experiencing frequent issues with missing items on our drive-thru orders lately. Unfortunately, there’s rarely an apology, and we often have to go back inside or make an extra trip after already getting home. Today, we placed a delivery order that was apparently given to the wrong person, and the order was simply canceled. As a result, I waited only to end up with no breakfast. I also used rewards for part of the order and now have to wait several days to hopefully receive both the refund and the rewards back. Overall, the service at this location has been disappointing compared to other locations.