Chick-fil-A

I've been coming here for years and I finally need to let it out. All the good food, good service and good vibes is soured by the fact that management still forces people to be outside in Northeast Ohio weather that isn't fit for man nor beast. I don't care what goals you think you need to meet for your managerial pat on the back. I know it's almost certainly due to orders from corporate and not the franchise owner. But it is AWFUL to have people outside in snowstorms, let alone the inhumane temperatures when they're still sending people outside to take orders. I don't care that there are booths. There's also a huge inside, where your (mostly teen) employees should be safely away from the elements. This is clearly an order from someone in your southern state corporate offices who refuses t

The team is always extremely friendly and makes the visit pleasant, however the past several times I’ve gone through the drive thru my order has been missing an item. Yes they credit you the item once reported, but it doesn’t make up for the inconvenience of missing an entree item by the time you get home with your drive thru order. Once in a while mistakes happen but this has become a common occurrence at the Mentor location when utilizing the drive thru.

I ordered on 08/22 thru CFA drive thru and my sandwich did not have the cheese slice I ordered as you can see on the picture. Also, there was barely any cheese sauce in the container and utterly cold. I am a huge CFA fan and was left displeased.

1 month update still havent changed and now they mark orders ready when they are clearly not. Stood for 5 minutes staring at my customers door dash order trying to get a employee to "confirm it" finally after the worker was done chatting it up I get checked out. Do better! Thats 5 minutes I waited for no reason but neglect and 5 minutes my customers food sat unheated!

I waited over 30 minutes for 2 ice cream cones in the Mentor drive thru, while everyone behind me was getting their food. Had to get the attention of an employee to see what the delay was. They must have given my food to another customer. This was the 2nd time this has happened here. Restaurant was not apologetic and acted like nothing happened. This is shocking for Chick-fil-A because their customer service has ALWAYS been above and beyond, that's why I didn't mind it being a more expensive fast food option. Willoughby location is so much better!!