Chick-fil-A

We had a fun and pleasant experience at this ChickFila. Service was outstanding. The lady helping us was energetic and personable. We are new to the area and she made us feel so welcome. My daughter thinks her name was Teresa/Tessa but I’m not positive. The food was fantastic and we will definitely be back to visit!

Today, January 16, 2026 me and my family experienced an amazing example of exceeding expectations. His name is Travis and he is the Executive Director for Chic Fil A. I placed a mobile order through the app. Picked it up in the mobile lane and proceeded on my way home. If you know the area in Lexington. Travis took it upon himself to chase me down on Plaza Parkway to give me a chocolate milk that was missed on my order. I didn’t check it so I wouldn’t have known until I arrived home. For Travis to run from Chic Fil A all the way to the light on Plaza Parkway is crazy. I have never experienced or seen anyone go above and beyond like this before. You’re awesome Travis and I hope a higher up in Chic Fil A sees this!

Food is actually really fresh and good and crispy chicken and fresh fries. Reason for 4 stars? If you have people come through the drive through, get everything in their bag. No sauces, no napkins, and no straws. I realized the no sauces first so went back for them even though they are on the bag and receipt. Got in the car and drove to park elsewhere because the parking lot is small and cramped. Good thing we had napkins and didn't mind taking the lid off our drink. As I stated, great fresh food, but drive theough follow-through needs some work.

So as they have great food, I dont think its far that you can be in line for breakfast and 10:29 tell you its no longer breakfast its lunch when the person in front of you was able to get breakfast. I will continue to get food here but yall should really think about that in the mornings and no I didin get food nore make a fuss even though I still had to sit in line.

I enjoyed how smooth was placing and paying for my order by just scanning qr code. The spicy chicken biscuit breakfast tastes great but it was too salty!!! There should be an option for salt free or less salt order. Overall it was an excellent experience