Chick-fil-A

In this day & age, it's not uncommon to run into fast food seriously lacking in customer service. And I get it. BUT this Concordville, Pa location, their customer service was phenomenal! Starting with the adorable young woman at the ordering booth (I just had to compliment her jacket with furry hood & she def needed it with the cold/snow) who was just genuinely so sweet & professional that I made sure to tell the next person, who again was just really genuinely nice & very professional (person working 2nd window and taking out car p/u's), to please let the Mgr know she has a great employee(s). To my surprise, instead of being jealous or petty & just saying ok like some would do, she made sure to immediately let the Mgr know and give a really sweet thumbs up discreetly to me so I knew

Came with my wife, two grown daughters and 4 grandkids so it was a large order. Everything was very good and correct. I liked the option to have salad instead of fries for myself and fruit salad for two grandkids. Staff was super nice and helpful--way different than the day before at burger place. Place is clean and well run. Highly recommend

Update as of 12/22 - worse employees I’ve experienced at a location. Rude and not friendly. Even watched a curb side customer walk up to the drive thru to get his order since they forgot about him. No apologies of course. Hire better. Worse drive thru service I’ve experienced today at 5:30pm. Took orders from drivers behind me and once we arrived at the door to pick up, 5-6 cars behind us received their orders first. Very unorganized and clear lack of proper management.

I ordered ahead on my app for curbside pickup. I pulled up and waited for 20mins for someone to bring my food out. The First Lady looked around for my car. You cat miss it I’m a bright blue suv! You also ask for what space we are in. Why ask that if your employees aren’t paying attention to that number. At this point my food was cold and my infant woke up. Needless to say I didn’t eat my food! I’ve been to this location multiple times and the first time I have had horrible service!

Every time we go , there’s a long line!!! They have 2nd line closed during peak hours, food is sub par/ cold . Really need to improve.They need to follow the model of kirkwood hwy chik fila. They would do much better if they did