Chick-fil-A

I recently visited Chick-fil-A - Germantown and had an exceptional experience. The manager, Sandra, was absolutely awesome. I realized after ordering that I had selected the wrong sandwich, and she kindly and quickly rectified the situation without any hesitation. She made the exchange smooth and stress-free, which I truly appreciated. Her team was equally wonderful—professional, friendly, and attentive. It was especially meaningful because I was visiting on my birthday, and the extra care and positive attitude made the experience even more special. Outstanding customer service like this truly makes a difference. I will definitely be returning!

I have been eating at this location since 2021, when I moved to Germantown. Over the years I've experienced the occasional wrong order or mix up. Honestly, no big deal because it was rectified by management or over the app. I wish I knew the other managers name that works in the evening. She is so pleasant and she understands customer service. Yesterday, I simply asked for whipped cream on the frozen coffee because I have had it a couple times at a different location since I moved. My order was taken and when I get to the window to pick up my food, "Leila" or whatever her name is, rudely told me that she doesn't know why they took my order because they don't do that. Which is fine because I realize different locations do different things. So I asked her if they don't do that at this locati

Incorrect order every time. The store representative told my delivery driver that the “drink was in the bag”…my large lemonade…??? They only sent the straw and food. She also put the incorrect condiments. The receipt clearly say strawberry jelly and she pull all grape. The Gaithersburg location has more consistent and quality service.

This location is always busy however the staff here is amazing! They come out to the cars and take orders, food is made when ordered, always hot and fresh! They work so well together, they are a team and it shows! I rarely eat fast food, when I do Chick-fil-A is my go to. This is the only place that gets my order right every single time! Don't let the line deter you, these people know what they are doing! Definitely recommend this location!!

I’ve stopped by to get a spicy chicken wrap sandwich and 4 chicken strips but guess what happened? Half of the wrap had chicken and the other half was had only lettuce and cheese. Did you guys forget to add chicken? They even had me pull to the next poll and wait for my wrap to be done and it was still wrong. This is my favorite location and I love chick fil A but lately a lot had happened at this location. It’s either they forget my fries or chicken nuggets. It’s just too much. Please I don’t want any managers calling to offer food. I don’t want it. I just want to get what I paid for.