Chick-fil-A

I went through drive thru at Chik Fil A. The guy who took my order was so polite and upbeat. He wished me a blessed day and he left a great impression on me. He also knew the menu well when I asked specific questions during my order. The girl who gave me my completed order addressed me by name, and she was calm, kind and polite. She went the extra mile and was very curteous. They had extra great customer service today. They did really great and the food was amazing.

Let me start with: the tea is old. Idk if it was left sitting out for a long time or the crew doesn’t clean the nozzles properly. Either way: disappointing. Now the real reason for my review-if you really wanna make a pregnant woman mad: mess with her food. Who the heck puts cheese on a chicken sandwich? That doesn’t even go together! I didn’t say anything about changing my order. I ordered a meal number 1 as is. No sauce. That’s it. Nothing hard about that. Yet there were no pickles and then cheese added. Normally I would brush this kind of stuff off bc I get it things happen. But tonight I just happened to be in the area because I wanted to take my kids to a movie. I live all the way in Clinton. So imagine how genuinely upset I am when I get home, nauseous and tired, open my food and tot

I wish every where had customer service & hospitality like this place. My food took a little longer that usual & they didn’t wait for me to say anything about it (Not that I would have) but they took the initiative to make it right. That means a lot. Thank you.

The food is really good and I always enjoy the meals but the last few times me and my boyfriend went, the customer service has been extremely strange and awkward. The last time we ate there I had a very rude encounter from the girl behind the counter. She had a tan and blonde hair and she gave me a very weird look right when we got to the counter. I asked for my salad without chicken on it and she gave me a horrible attitude. I've gotten this order before multiple times and never had a problem. When we approach the counter I told her I wanted a spicy Southwest salad with no chicken and she looked at me and gave me a very strange look and said in a very rude manner "umm The chicken is what makes the salad spicy" first of all, that is not the case at all. The spicy salsa makes the salad spic

UPDATE: We visited yesterday, and the service and food were great. My family and I always enjoy Chick-fil-A. We have never been disappointed. The food is always on point and delivers the taste you expect. With that being said, some of the franchises do seem to be dwindling on the speed of service. I'm not sure where the issue may be, but it's definitely the only thing experiencing a hiccup in the process. The fact that more customers seem to complain could be the cause in the decrease in service speed, but who knows.