Chick-fil-A

Florence, AL · Fast food restaurant

Rating
4.6/5
★★★★★ 4.6
Reviews
20
Rank in Florence
#28
of 151 restaurants
City Percentile
61%
rating percentile
Address
Chick-fil-A, 341 Cox Creek Pkwy, Florence, AL 35630
Phone
(256) 764-0535
Website
www.chickfilaflorence.com
Status
Closed · Opens 6:30 AM Sat

Chick-fil-A is a restaurant located in Florence, AL. It is one of 151 restaurants listed in Florence. Its 4.6-star rating is above the Florence city average of 4.3 stars. There are 10 photos associated with this location.

About Chick-fil-A

At Chick-fil-A Florence we strive to work together to love and serve others. We pride ourselves on going the extra mile, as it is outlined in Matthew 5:41. Whether it is the warm welcome when you come in to our restaurant, our personal ordering... More

Hours

Friday6 AM–10 PM
Saturday6 AM–10 PM
SundayClosed
Monday6 AM–10 PM
Tuesday6 AM–10 PM
Wednesday6 AM–10 PM
Thursday6 AM–10 PM

Customer Reviews

★★★★★ 5.0 Parker Hubbard · Jan 2026

If excellence had a flavor, it would be served at this Chick-fil-A. From the moment you pull into the drive-thru, you’re greeted like a long-lost friend rather than just another customer. The team here operates with the precision of a five-star restaurant and the warmth of genuine Southern hospitality. Every “my pleasure” feels sincere, every smile is real, and every interaction leaves you feeling better than when you arrived. The food? Perfection—every single time. The chicken is always hot, juicy, and perfectly seasoned, the fries are golden and fresh, and the sauces are delivered like sacred treasures. No missing items, no cold food, no rushed experience—just consistent, flawless execution. What truly sets this location apart is the leadership and staff. You can tell they take pride

★☆☆☆☆ 1.0 Kitoria Bean · Nov 2025

I gave the service 5 stars because the girl taking my order in the left lane was so very sweet but she could barely help us like she wanted too because her coworker was very aggressive. I get wanting to train someone to make sure they have the skills down packed but this woman in the right lane drive thru was completely unnecessary. She spoke to the girl taking my order (Kylie) I believe was the sweet girls name, as if she was lesser than and I did not appreciate that kind of behavior. It disturbed me so much that I immediately started writing this as I was was receiving my food in the drive thru.

★★☆☆☆ 2.0 Misty Baker · Jan 2026

I went to chick-fil-a the other night and ordered the 8 nuggets a large drink and the parfait cup the fruit was not good they were soggy and the nuggets was cold. I have a large coke with light ice but it was watered down it was crazy an I couldn’t get it fixed cause it was ice on the roads so I gave up on that. So I hope everyone has a better time than I did.

★☆☆☆☆ 1.0 Austin Bailey · Feb 2026

Normal chic fil a food but I’ve been to chic fil a all over the country and this location is by far the worst about making you drive around and wait. It happens constantly when we come to this location but no other locations. We don’t go to chic fil a because we want a McDonald’s experience.

★★★☆☆ 3.0 Vampyre · Jun 2025

I have been coming here for 18 years and not once have I ever had a bad experience or bad food...until tonight. It was 30 minutes before closing, I ordered a #1 and a large Mac n cheese. Got up to pay and they were out of Mac- no biggie didn't NEED it, lol. I'm driving home and I keep thinking I'm smelling a burnt smell, and it turns out it was the waffle fries. They were black around the edges, crunchy, and super greasy, just inedible. My guess is they sat too long in the fryer or they didnt change the oil. The kids working there were super nice as always, but there is no way they didn't see and smell those. The chicken was a bit greasy too. Totally bummed.

Accessibility & Amenities

✓ Outdoor Seating ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Active Military Discounts ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantBreakfast restaurantCatererChicken restaurantDelivery serviceFamily restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.