Chick-fil-A

I’m not sure if they care about food safety here. My order was mistakenly given to another customer, who put her hand in the bag (with exposed fries) before returning it. Instead of remaking the order, the same bag was immediately handed to me. I pointed this out to the staff and they did nothing to remedy this. They didn’t even apologize. Pretty disappointing from a food safety and service standpoint.

During my recent visit, my order was packed into many small individual items, which made it difficult to carry. When I politely asked for a bag to help carry everything, I was told I had to pay for one and the request was denied. Properly packing a customer’s order is a basic part of customer service. For comparison, when placing a large carryout order at McDonald’s, items are always packed into a bag so customers can carry them easily. This experience was disappointing and not what I expect from Chick-fil-A.

Ordered grilled nuggets, they served me breaded. I asked them to fix it and they charged me 2 dollars extra and couldn’t figure out how to do a mixed cash/card transaction at the register, wasting my time and the time of everyone behind me, when instead they could have eaten the two dollars, admitted whoever took my order made a mistake, and everyone could have gotten on with their day. It isn’t my fault your employee entered the order wrong. Unacceptable. Unprofessional. Ridiculous.

About the same as all chick fil a. 4 stars for 4 reasons 1. Good customer service provided by the workers 2. Food came out really fast considering how many folks were waiting 3. The sandwich and waffle fries are delicious! 4. Price is decent for what you get Minus 1 star because our sprite drink tasted nothing like sprite more like carbonated water.

A punk kid stole my carry out. Employee said they couldn't do anything and made me wait 30 minutes to reissue my food. Management needs to hand the order to each customer to stop food theft.