Chick-fil-A

Austell, GA · Fast food restaurant

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in Austell
#32
of 130 restaurants
City Percentile
67%
rating percentile
Address
Chick-fil-A, 3951 Austell Rd, Austell, GA 30106
Phone
(470) 523-8388
Website
www.chick-fil-a.com/locations/ga/austell-road
Status
Closed · Opens 6:30 AM Sat

Chick-fil-A is a restaurant located in Austell, GA. It is one of 130 restaurants listed in Austell. Its 4.3-star rating is above the Austell city average of 3.9 stars. There are 10 photos associated with this location.

About Chick-fil-A

Welcome to your Austell Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken... More

Hours

Friday6 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Janeka Hall · Jan 2026

One of the worst places I’ve been. Went online placed an order! Immediately I was called from a catering manager who couldn’t fill order because of distance! Ended up going into the restaurant was told they couldn’t deliver because the order wasn’t 250…. But the order was 235… the lady manager was very nasty and bad attitude while speaking to her she began very aggressive move head and neck while speaking to me at the register her name was tekina or something similar… very aggressive while there I contacted the other catering manager while I had her on the phone she even heard her speaking aggressively and nasty to me! I ended up having Barrett parkway to fill my order. I even asked for her name and to speak to the store manager she said she was the manager this happened on 01/15 around 74

★☆☆☆☆ 1.0 Joel Shafer · Mar 2026

Disappointed today. Not normally a Chic fil A for weekday breakfast customer but my wife received a “reward” for a free sausage, egg and cheese biscuit so was happy to change up the routine and planned to also order some hashbrowns and a chicken biscuit. It still remains unclear as to why, but from the time I pulled up the reward to show the cashier, the QR code was not working. To his credit, he was good to suggest reloading the app and proceed with my order. This caused the reward to disappear. I explained to the next person in the drive- thru about my experience and was told that it was because the promotion was from 2/28 and had expired. Not sure why the reward would show up 4 days later as redeemable. I was annoyed at the unmet expectation and perhaps could have pushed the issue but

★★★☆☆ 3.0 Obii365 · Oct 2025

Really Chick-fil-A??? I paid 4 dollars and some change for half a container of yogurt and a few pieces of fruit?!?! 3-stars because the chicken biscuits were good, but the granola parfait is a huge rip off.

★★★☆☆ 3.0 K P · Jan 2026

I ordered the CLT combo. It was very fresh but, was flavorless, on the small side and the chicken was 1/4 inch thick. For $12.00+ I expected a thicker piece of chicken with a nice seared flavor. The waffle fries were great. The atmosphere was sterile, even with the attentive and friendly staff. It gave me the feeling of a hospital cafeteria. The parking lot is crazy. The center is the store, then a ring of cars going through the drive thru, then 1 layer of parking on the outside. I parked and had to walk through the drive thru ring, then try to find the door on the opposite side of the building. I would have left if I had children because of the danger. Maybe it's just me, but I won't be returning.

★★★☆☆ 3.0 Sarah Conner · Feb 2026

Yeah food is great and service is fine whatever this location NEVER gives you the sauces you order when you do mobile thru. Never once have I been able to just leave after getting my food. YOUR FOOD IS DRY, POTATO IS A STARCH. Just put it in the dang bag? It’s infuriating having to wave down and employee or run inside just to get some ketchup. All while your food is getting cold. You’ll even ask the deliverer “hey is the sauce in the bag?” “yes” they say AND ITS NOT! You can’t even enjoy your food thinking about how much better it would taste with sauce. It feels like a waste of Money, especially with the way their food has tripled in price. Do better.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantBreakfast restaurantCatererChicken restaurantDelivery serviceFamily restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.