Chick-fil-A

I had such an awesome experience at Chick-fil-A, and Adrienne truly made it even better! From the moment I walked in, she was welcoming, friendly, and had such a positive attitude. She made the ordering process smooth and easy, answered my questions with patience, and made sure everything was exactly how I wanted it. The food was very yummy fresh, hot, and made perfectly. You can really tell when employees care about doing their job well, and Adrienne definitely does. My order came out quickly, and everything tasted amazing. The chicken was cooked perfectly, the fries were hot and crispy, and overall it was just a great meal. Customer service like that really makes a difference. Adrienne went above and beyond to make sure I had a great experience, and it didn’t go unnoticed. I’ll definit

In September 2025, we visited Chick-fil-A on West State Street in American Fork, Utah. Chick-fil-A has a great reputation for serving delicious food, and it is not uncommon to see full parking lots and 30 cars in the drive-thru for this location. The American Fork Chick-fil-A was closed for a few months for remodeling and renovation. Now in the drive-thru, there is an overhead roof and fans blowing out water mist air. We love visiting Chick-fil-A and eating their delicious food offerings.

Christian at Chick-fil-A delivered some of the best customer service I’ve had in a long time. He was fast, professional, and genuinely friendly, making the whole experience smooth and welcoming even during a busy rush. My order was accurate, fresh, and came out quickly, and Christian still took the time to make sure everything was right before I left. Employees like him are exactly why people keep coming back. Highly recommend this location if Christian is on shift.

We’ve always had good experiences here, but tonight was really exceptional, thanks to a sweet employee named Alice. She was so attentive and kind, picking up our trash and filling our waters and bringing around mints. My 6 year old said “I want to come see her every day!” All the employees were kind, one even brought my daughter a free cookie. Food was great, very clean, kids love the play place.

This drive through is a massive liability to alloy wheels. I have been driving on high end rims for a decade and never so much as kissed a curb. The concrete layout of their mobile through is virtually impossible to navigate safely. The shape does not follow elevated cues that can be seen through side mirrors. So even though you’re clear of guiding posts there are rogue popouts of concrete that obliterated my rim today. The concrete in question is caked in black rubber from all the tires that have hit it. Pair this with their staff jumping around all over the place and nobody directing merging traffic and it’s gross negligence at worst and idiocy at best. Enraged at this new design and I am done with this restaurant.