Chick-fil-A

Complaint Regarding Incorrect Order and Poor In-Store Service – Store #00772, Burlington Mall Dear Chick-fil-A Customer Service, I am writing to report a frustrating and disappointing experience I had at your Burlington Mall location (Store #00772) on June 30, 2025, at 11:14 AM EST. I placed an order for 5 chicken sandwiches and 3 large fries, specifically requesting no other meat—just chicken sandwiches. I made this clear at the time of ordering because in the past, bacon was mistakenly included. However, after returning home—5 miles away—I discovered that I was only given pieces of chicken without any bread or sandwich packaging. I had four hungry children (ages 3 to 6) waiting for lunch, and this mistake caused significant disappointment and stress for them and for us as grandparents.

The food was very good but I'm really giving 5 stars because I was so pleased with the customer service. The staff was very pleasant and polite. Something you don't see often nowadays so I had to come give props where it's due.

An excellent first visit for me. It enjoys a good reputation and well deserved in my view after a lovely fresh Cobb salad with chicken nuggets. Pleasant staff made the experience even better.

Love Chick-fil-A! The food is always delicious. The only reason I’m providing four stars is due to how slow it can be to get your order after paying. There’s always a lot of people behind the counter, but most of them only perform one job. This means there’s only one person taking orders, which makes the ordering process even longer. I’m not basing this review on just one time at this Chick-fil-A. It happens more often than not, so be prepared to wait for your food....but it’s so delicious once you’re able to finally eat it!!

The chicken salad was great and the avocado dressing is amazing, the food is really great here and very organic. Love the chicken strips too.