Charleys

Well, to start with they filled my cup 90% with ice, then charge $1.08 for refills. I am not sure it's a real 1. Maybe a 1.5. I'll push it to 2 because I would like to reserve 1 for really poor operations. Food: It was there. Cheesesteak was kinda bland, not a lot of flavor. Fries were very bland. Nothing too them, a little and even kinda fry. Not good. Better than a complete mismake and good enough to eat. Definitely NOT the "world's best Philly." Lol Service: They didn't yell at me or treat me bad. But that's about it. Why give me almost nothing but ice and then charge for refills? That's dumb. Dismissive, inconsiderate of their customers. At least the food didn't take forever. Atmosphere: I don't know how they can do great, but the dining area was an afterthought. You have 2 benc

Horrible customer service. The staff’s attitude came across as disrespectful and unprofessional. An angry female employee argued with a customer after giving an order to the wrong person. It appeared that the employee did not properly verify the proof of purchase or order number before handing out the food. Instead of acknowledging the mistake, the situation was handled in a way that placed blame on the customer, who had approached the counter with the receipt when their order number was called.

Wasn't a bad sandwich $13 for their medium sandwich at an airport isn't too bad. Service was friendly and fast.

DO NOT WASTE YOUR MONEY!! Needs a new cashier. The current one has an attitude NOT built for customer service. She clearly hates her job and needs to find a new one. Corporate needs to do a surprise undercover visit here. I’m sure you’d find this location represents the brand poorly.

Go hungry before stopping to eat here!!! The young lady working at the counter on 12/21/2025 @ 9:45 has a horrible attitude toward customers and acts as if you are annoying her when you try to place an order.