Cedar Hill Public Works

We had a tree fall in our backyard because of the storms and strong winds. A water line broke in our sprinkler system from a tree falling down, we called the water dept and they finally had someone come out to shut the irrigation system off. The water bill went from 200$ a month to $3000. They explained that they would adjust the bill once we sent in documentation of repairs, pics and receipts. We sent in all the information and stayed in touch with them, called them continually to adjust the bill and they kept saying they have to check at least 3 months of bills even though we have never 👎🏽 had a 3000$ water bill. Well they sent someone out a couple days later to shut the water off! We called them explaining that the line broke because of a tree during the tornado season! Then they on