Carvel

Ordered a cake 48 hours in advance for pick up after noon. Arrived at 2:45, cake was not complete. The woman said she didn’t know what I wanted because the order form the employee filled out wasn’t clear. My Phone number was on the order form, I should have been contacted - and this was not a specialized cake, it was something on the Carvel website. She put fudge on top and told me she could put it in the freezer for a few.. as if the hot fudge wasn’t going to be melting the ice cream beneath when I left. In addition, the price was wrong and she was insisting it wasn’t. Went up the street to Bayport and selected a cake out of the case which was also much larger than what Sayville had and it was $1 cheaper. Take your business elsewhere.

My kids have allergies. I just asked to see the ingredients on the one icecream flavor to make sure there wasn't anything they couldn't have. They refused to show me the ingredients.

As soon as another customer shows up, staff gets rude, irritated and rushes you if you don’t “hurry up and buy “ they only care about “the next “ customer for about 30 second as soon as you pay , they push you to the side similar to a sushi/Chinese restaurant, they are ready to rush you out. It’s ice cream . You are better going to Flo’s at blue point cheaper, better atmosphere

Girls don’t listen Said 6 times just a spoon we are having it here No spoon and a bag Says classic sundae has whipped cream and s cherry Not ours

I only gave 3 Starrs for the SERVICE! Which was really good. BUT the ice cream was horrible. I got a vanilla icream cone, and it was dripping all over the place. I am not sure if the temperature for the ice cream machine was off or what. Secondly, behind the register smelled like wet dog. It smelled like someone used an old mop to clean the floor, which smelled horrible. There was food and crumbs, dirt which was very visible to the public..... I took pictures of it. But sadly I won't be coming here again. If the place is not clean, I'm not eating here.