Carvel

I visited the Carvel on 10/19/25, one of the workers there closes the store early and is very nasty to customers. The worker at night made a claim that she was the only staff there and she needs to close it early so she don’t miss her bus. She explained that I could not come in the store because it’s a lot of stuff she has to clean mind you the store operation hours listed is inaccurate if the store will not follow the hours. Such a bad experience.

Went to get a small strawberry sundae dasher, a small hot fudge and two cans of sprite. My total came out to $24 even, my card was charged $48. Contacted the store, spoke with an employee and requested a manager. No calls back, no email, no follow up at all. This store will steal from you and not provide a resolution. Use your credit/debit card at your discretion and always ask for a receipt afterwards to avoid this from happening to you. Essentially, I was scammed.

Ordered the Banana Foster Sundae Dasher. It contained a ton of Cinnamon powder which made me cough & ruined the Dasher by making it spicy. Cinnamon isn't part of the recipe or garnishment. I have this all the time so I know plus the description on the menu doesn't include Cinnamon.

Didn't get the name of the girl, but she made sure she served us as she was closing the store last night. Didn't have to do that as we understood they want to go home also. Ice cream was also great, so will return.

Friday 9pm and they had an extremely limited menu. Hard Ice cream. I understand April is a more wintery month now but it was Friday night primetime nice weather should have at least the soft serve open. A shame.