Carl's Jr.

I can't bring myself to give a fast food place five stars, so my ceiling is four. In recent years, i've moved from J. in the B. to Carl's Jr as my first go-to fast food restaurant because it seems Carl's has put in the work to improve their menu and their food quality. The store in Clearlake across from the new Starbucks particularly. I like their burgers and the buns seem full and fresh along with plenty of lettuce tomato onion & pickle. It all starts with a good quality bun as the first thing that hits your mouth. But the real proof of the quality is the meat, of course. They moved to a better quality beef and I don't feel sick after eating them like I do at Mac's. One hot summer day I walked in and on the counter was a big red bin full of ice and genuine Coco Cola in the glass

Whoever is working here on Tuesday feb3rd at 5;52 she was extremely rude. I asked her about coupons on the app she said she had no idea how to do that and they don’t use that here she said no one’s ever used the coupons on the app and I asked her if she can get someone who might be able to help us she said no she’s the only one here. I’ve worked in customer service before and an answer I would give is why don’t you go ahead pull up to the window we can figure it out together. I want to add no one was in line behind us so it was not super busy. I’m not sure the employees name but she definitely needs more training.

I had a discrepancy that they were charging me too much money for my two cheeseburgers meals. I thought they were charging me for three. They clarified that it was only for the two then Charged me for three meals when I asked them clearly if it was only for 2. They said yes before I got the receipt so I didn't check. I did receive the third cheeseburger but it's going in the fridge and not something I asked for.

We went through the drive thru and LINDA was working and she was absolutely so DISRESPECTFUL. I pulled up to the window and gave her two coupons. She rolled her eyes while telling me, I was supposed to tell her I had a coupon when I ordered then complained she had to redo the entire order. (I didn’t know) She then apologized to everyone in the drive thru who was in the vehicles behind us who were ordering when we got to the window because my grandmother was using a coupon. That we were taking forever “the people in front are using a coupon sorry they are taking so long” absolutely INSANE. Never experienced anything like this. She was rude throughout the entire transaction.

The person who took my order must have been angry, short and told me that they were out of what I wanted. paid $40 for a meal for two and they could not even put whipped cream on top of our milkshakes. No smiles no thank you no nothing just pay and go.