Caribou Coffee

The few times I visited here my impression was that this was a very sterile, unhappy place being run by typical odd northwoods locals. It was definitely an unfriendly experience by the young baristas , music was on but you couldn't hear or enjoy it. The pastry was meh, the breakfast sandwich was good. It was empty there, I can imagine why.

This is directed at the so-called manager Heidi. I was in there not too long ago and ordered my usual Caribou drink. She seemed very upset about my order for some reason,and then proceeded to ring up a drink that cost over $10! I told her it never costs over $5. Then for the next few minutes she kept arguing with me about it and acting like a know-it-all with a smug attitude. Eventually she created some other drink that was over $7,50. I said no I will go to Starbucks instead, it should be under $5. And then her response?? No it's not. I responded Yes it is. Then she said No it's not... This went on 5x!! What sort of pathetic management is this? I went to Starbucks: UNDER $5. I went to another Caribou today:UNDER $5. I have come to this location and let's just say that old exhausted looki

We used to love this spot—great coffee, solid service, and super convenient. But that all changed the moment “Sam” entered the picture. Walked in 30 minutes before closing last week and apparently committed the cardinal sin of interrupting his riveting conversation with… whoever. The attitude? Immediate. The eye-rolls? Impressive. The customer service? Nonexistent. Fast forward to today—we saw Sam behind the counter and walked right back out. Not worth the sighs, side-eyes, or the masterclass in Gen Z work ethic. Watching him treat the person in front of us with the same disdain was the cherry on top. Until Sam is no longer the face of this place, we’re taking our money (and caffeine addiction) elsewhere. Hey Starbucks, guess you win by default.

Was excited to try this place out. Came a few weeks ago when they were finishing up construction, and super glad to see it is open now. Delicious coffee. Got the iced, white chocolate mocha (small) and a cold brew iced coffee to go. Was in and out in a few minutes. Bistros were very friendly. They were doing a good job of helping each other out and learning the process. The seating area was ample (was surprised how many seats) and very clean. Lots of choices for drinks too. They were good, and we will be back! Side not, there are restrooms in the mall, and more seating if needed.

The gentleman that took my order was thoroughly confused. The barista just rolled her eyes at me when I asked her to make my blended espresso thick. I won’t be back to this location again.