Caribou Coffee

The drive thru is so beyond slow. It’s so frustrating. I would think they have drive times they have to keep down. At almost any given time, I would expect to wait a minimum 10 minutes, max I’ve waited is 25. It’s absurd. No reason 5-10 cars in front of me should take 10-25 minutes. Do better.

I ordered a frozen matcha and a Strawberry fruit shaker. First the lady looked perplexed that we were paying with cash like she’s never seen it before. My matcha was delicious, but the Strawberry refresher tasted FERMENTED. Like spoiled juice, it was so putrid I threw it away after one sip. Such a waste of money. Tasted like they used something that sat out.

What can I say? Caribou represents the overall vibe that the North has to offer. Great mochas, great people, will come again and again.

Go-to coffee shop in Hibbing. Fast service and I love the London Fog latte (made with Earl Grey tea) for something different when I don't always want coffee.

I’ve been a daily loyal Caribou customer, but lately the experience has been beyond frustrating. The Hibbing location regularly has 15+ minute drive-thru waits even outside peak hours—I just sat behind 9 cars and barely moved in 10 minutes. Add that to an app that takes your money but won’t let you redeem points or rewards, and it’s a mess. Twice, my mobile orders were sent 30 minutes away to Virginia. I was charged, got nothing, and was told I’d receive a free drink. Never happened. The app constantly errors out when I try to redeem rewards I’ve earned—and support hasn’t responded in days. At this point, I’ve lost money, time, and trust. This isn’t a one-time issue—it’s consistent. Caribou needs to fix their tech, their service speed, and most of all, their accountability.