Caribou Coffee

Bad experience at this caribou 3 weeks ago. It revolved around bad customer service. I left a review about my experience and I received a response telling me to reach out by email to their customer relations department. I reached out and never received a reply. I know they received it because I got a auto generated email reply with a ticket number (300487) and then nothing after that. Ill add a screenshot of their response showing it from 3 weeks ago. So not only was my experience at this specific location not good but the customer relations response seems so disingenuous, and it makes me wonder if it is simply an automated response when a 1 star review appears. No impressed. Generalized idea of what the original review was is some caribous put a chocolate bean on my drink and some do

I purchased a medium strawberry banana smoothie and it was mostly ice. I understand that ice is used to make it, however blending it more would allow me to actually drink the smoothie instead of ice chucks preventing me from drinking it.

I wish I could give more than 5 stars!!!! These guys rock at this location. Doesn't matter who you get the employees are all so kind, and pleasant. The store manager Tricia is amazing! You can tell she cares about her employees and that she knows what she is doing. A really leader! I drive 20 mins out of my way just to go to this caribou because they make me feel like I am royalty, part of the family!! Thank you caribou family 🥰

Ordered 2 items and as I approached the cashier from the drive thru I realized I didn’t have my wallet and my new phone didn’t have Apple Pay. Yes silly mistake on my part but the young lady working the door rolled her eyes and was very rude when I asked if they could hold it so I can run home and get my wallet. I showed back up for my meal which they did keep and not throw away which I appreciated but when I paid for the meal the same lady didn’t say a word to me and slammed the sliding door after I paid and left a tip. I have been in the service industry for 12 years and when guests have issues with payment especially being we are in 2025 keep your rude behavior and comments to yourself and learn to be a better person.

This location is consistently the best in every way possible. Management and the team here is friendly, very quick, and produce quality products to order consistently. The store is always clean and welcoming to walk into. They truly spark a chain reaction of good here! The designs and smiley faces on my cup make me smile! Thank you so much team 1409! Y’all rock!