Captain D's

I don’t know what it is about Captain D’s, but it’s always give you the same results. The food is hot and ready despite if you have to wait in a long line or not, you know that the food is going to be everything that it always has been and always will be. However, I need more for my money. Well, I continue to shop here. Absolutely yes will I sit in the drive-through and wait on my meal absolutely yes but when I DoorDash it, it takes all that away. Just think about it.

I’ve seen a lot of these in my travels and today decided to try one. First off let me say the woman working the counter was very friendly and courteous and my food came out quickly. I ordered the ultimate lobster bites and shrimp plate. The coleslaw was good and everything was fried well and not greasy. The portions were large. The seafood itself was mediocre at best. All of it tasted like it came from a bargain store freezer case. The hush puppies were heavy and doughy, the fries limp. I also ordered the lobster bisque and it had a weird taste to it.

Traveling home, stopped stretch my legs and a a quick meal. I love eating at Captain D's usually. This experience literally left a bad taste in my mouth. I was not greeted as usual. I was not asked if I was dining in or take out. I looked at the menu and decided to have clam strips of which I had not had before and a baked potato with sour cream and butter. With tartar sauce. Sweet tea. She gave me a ticket still without saying a word. Shortly later she walked to the open cut out window by my table and threw a brown paper bag on my table. Not reaching through the window and sitting on table but throwing it. A little perturbed at this point. I opened my bag only to find a half done baked potato, no butter, no sour cream, no tartar sauce for the clam strips. I went back to the counter to ask

Good service and delicious food. It was my first time eating at Captain D's and the food was great. I had the lemon pepper fish with mac and cheese and okra.

The young lady who took my order on November 26th was noticeably rude and lacked even the most basic customer service skills. I get that everyone is trying to work and make a living, but if you choose a job in the food industry—especially one where you interact with customers all day—you should at least make an effort to be polite and professional. Customer service isn’t optional. It’s part of the job description. A simple greeting, a decent attitude, and basic respect go a long way. Unfortunately, none of that was shown during my visit, and it definitely affected my experience.