Cafe Rio Fresh Modern Mexican

I placed a DoorDash delivery and they forgot, not only both of my sauces that I ordered, but I thought they had it forgot my extra sauces turns out they didn’t. They just dumped everything included the sauces in my burrito on top of it. I’ve worked there and I know that you were supposed to put all of that in a little container. Even worse when the DoorDash went back to get it they said that I have to mark it as I want it on the side, which I don’t know how to do on DoorDash, but they also still gave me the wrong ranch. It’s a soppy soup. And it’s gross and cold. I paid $20 are yall for real? I expect better

“Holding up my line,” they said—yet the nearly $16 cash‑back discrepancy was their mistake. The manager threw my receipt away right in front of me and added, “I guess he wants his money back.” Shockingly unprofessional (January 2026.) I reached out to customer service the same day as the event, and it’s now been two weeks with no follow‑up or attempt to resolve the issue. At this point, it feels like a poor effort to reconcile the situation, which is disappointing (February 2026.)

Went in last night to grab dinner and the staff was great except the young woman checking us out. She never said a word even after i asked if i could have one more ranch she didn’t say anything. Then she punched in numbers told us the price then walked off. I looked at my man and said wow what crappy service….. she just left. I guess ill grab my own receipt. Then she comes from around the corner puts the ranch on counter still doesnt say anything. I used the rag on the counter and cleaned it off cause ranch was on side. Its unfortunate that she was so meh and lacked customer service. She looked young. I honestly wont come back to twin falls location because of my experience. ((This is my favorite place in boise-where i live. The staff is incredible. The lady that checks out up in boise is

I come into this Cafe Rio almost every day, and I can honestly say it’s the best one I’ve ever been to. The food quality here is consistently amazing—always fresh, perfectly seasoned, and rises above other Cafe Rio locations I’ve tried. Everything tastes like it’s made with extra care. A huge part of that is thanks to Rachelle, who is hands-down the best operator I’ve ever seen. She personally greets guests, remembers regulars by name, and sets the tone for the entire team. You can tell she truly cares about the customers and the experience. The staff is upbeat and friendly, and the place is always clean and organized. If you want great food and great service, this Twin Falls Cafe Rio is the one to go to.

Toxic Management – Avoid for Delivery or Pickup I’ve been a DoorDasher for a long time, and this was hands-down one of the most disrespectful experiences I’ve had at a restaurant. I arrived at 9:00 PM for an order that was supposed to be ready in 5 minutes. The girl at the front told me I was "the next order up," but instead of finishing the delivery, the staff spent the next 10 minutes ignoring the digital orders to prioritize 6 people who walked in behind me. The real issue is the management. When the front-end worker finally told her manager that I was still waiting and needed the food, I heard him say, "I don’t care—he can wait or they can get a refund." This is exactly why digital orders and deliveries are always late at this location. Management openly admits they don’t care about th