Cafe Rio Fresh Modern Mexican

Today, my friend and I decided to go to Café Rio for a nice meal after studying and working hard. It was a HORRIBLE experience! I am soo appalled by what I saw and ate! We ordered the food at 5:30. It was supposed to be done at 6:20 and we had to wait to receive our meal until 7:00pm. Not only that there were other people waiting that were also frustrated and waited even longer than us. Not only that when we got home, there was a 12 inch long hair in my food. It was disgusting and I am horrified and I feel so disrespected Completely in display and appalled at their services. The hair is shown in the photo below. I can’t believe they’re even allowed to be in business. Our burritos were also poorly shaped and completely broken upon order. They were poorly wrapped and completely rushed. If I’

I hadn't been to this location for about five years because the last few times I went, I'd gotten gross stuff in my food. I used to be a die-hard Cafe Rio beef kind of person, but two times in a row, I got giant branching beef arteries in my burrito and in my salad. I decided to switch to chicken to play it safe, and the first chicken burrito I ordered had a bone in it. I didn't go back for years. Today, my partner and I decided to give it a shot again. I opted for the shredded chicken because there was no way I was gonna be brave enough to try the beef again, and I was thinking that surely the chicken bone from years ago was a one-off. About one-third into my burrito, surprise! An inch long chicken bone. Images attached. I am so disappointed. I won't be going back. If you don't want icky

I’m sharing my review for the hope that things improve because I love Cafe Rio. I’ve gone to this Cafe Rio 5+ times and every single time I order online it is 10-20 minutes later than when they say it to be done. It’s easier to just walk in, put an order in, walk out than order online. Not sure how this happens because there are 9 employees all working. From a business perspective, this place is bleeding money because it could run with half the number of great employees and save a ton of money just saying. Sharing this with love hoping it can improve ❤️

The staff were great and friendly. Very speedy as well. Food was excellent quality. Luis was extremely generous and helpful. He came to our table to ensure everything was to our satisfaction. Very sincere. Him and the staff are all hard at work. You can tell, this restaurant is running under great management !

I made an online order and just received my food at 8:19. The original pickup time was at 6:50. I understand that things can get busy so when they said come back in half an hour that was fine. I retuned at 7:30 to give them a little extra time and it still took over 45 minutes while I was in the store. The poor employee was working as fast as she could but the managerial staff seriously needs to figure out what there’re doing. I watched several members from other teams besides Togo absently mess with their phones. 1 1/2 hours for two entrees. I appreciate how hard the to go employees were working but it’ll be a long time before I will revisit any Cafe Rio.