Cafe Rio Fresh Modern Mexican

I ordered an online order to be DONE at 6:30. I arrived at 6:30 and waited for an hour while cars went through the drive through and people went through the line. There is no organization and they are out of everything. No employees empathized or started working on my order. I’m absolutely livid. I don’t know if I will be back. We didn’t even get all of our food. The only reason I stayed is because they said it was almost done multiple times. They were out of chicken so I said steak was fine and when I finally told them I wanted a refund they told me they would get started on my order and asked what meat I want since they are out of chicken. It’s almost laughable how terrible the service was. Come home to our order to see the quesadilla has no cheese and it’s almost all grease . I haven’t

We waited in the drive through line for 15 minutes just to find out that we couldn’t place are order and wasted our time because we didn’t go in the right entrance way. The sign needs to be moved, because there are two ways to get to the drive through. I’m sure we aren’t the only one this happened to. The lady at the window was also very blunt and didn’t help rectify the issue. Poor customer service.

Ordered a large queso and received a small, that they had placed in the bottom of the bag, underneath two salads, so it popped open and spilled out, so I didn't get my queso. Also my sprite was literally not even full when he brought it out to me.

We have gone to Cafe Rio three times in the past two weeks. EVERY SINGLE TIME, they have been out of steak. It is almost as if they are unable or unwilling to have steak ready for people to order. Two of the three times, we had to wait for another meat to be cooked. One of the three times we ordered online, the meat choice was not available, and we were told that it would be an hour until it was ready. This location, by far, is the worst Cafe Rio I have ever visited. We have visited Cafe Rio locations in Virginia as well as in the Salt Lake area and none are as bad as this location. The food quality is wildly inconsistent between visits. I'm not sure if the cause is due to poor staffing or training, or some combination of both, but it is one of the reasons we rarely visit (aside from the l

At this Cafe Rio, the wait times are very quick, and your food comes out delicious and fresh! The drinks were well stocked, but my only concern was the cleanliness. I would recommend ordering takeout because when me and my family tried sitting down at one of the tables, it was very messy and wasn't cleaned up after. Later, I did see an employee clean the tables, so I'm glad they are trying to keep up with the rushes. Other than that, the burritos were really delicious!