Burger King

Greetings, I just wanted to write to tell you all how awful your BK staff are at 9614 FM 1097 RD, Willis, TX 77318 The only reason I started dealing with BK was due to my Walmart plus membership. I'll be sure to post my experience within the Walmart plus social media groups. First they are lazy...they will not start an online order in until the person enters the store despite the customer choosing a pick up time. They are not following policy. Instead they treat the pick up time as the start the order time once you arrive. Second, crooks and thief's they are. After I refused to wait on an order that was place 20 minutes or so prior, they refused to cancel the order and issue me a refund they told me I would have to contact online support. When I contacted online support, I was told

My kiddos and I always order online and have never had a bad experience. Our food is always hot, fresh, and CORRECT! The same can't be said for some other fast food establishments sadly. We still check our orders before driving off, but they always make our orders correctly and they are so friendly at the window.

Ordered breakfast through the app while breakfast orders were still being accepted. When I arrived to pick it up, the restaurant refused to make it because they were “no longer serving breakfast.” If the app allows breakfast orders, they need to honor them — or stop taking orders once breakfast ends. Wasted my time and money.

First, they gave someone else's order so I had to go back. Then, when I did get my order it was all wrong! I paid extra for onion rings on my burger and there was none. I wanted it with no onions or pickles and both burger were loaded with them. To top it all off the lady at the window was screaming so loud at the guy to wrap up my food, I could hear her with the window closed. She was also so dirty it made me not even want to eat the food. I will not be going back to this one! Also my food was cold and stale. Come on people, customer service much! DISAPPOINTED! AND STILL HUNGRY!

Met the kindness kid, walked in on crutches to order and he paid for my meal and helped to back to vehicle. Never meet anyone willing to help like this anymore.. Raised right and made impression. Good souls are still out there.