Burger King

Penfield, NY · Restaurant

Rating
2.6/5
★★★☆☆ 2.6
Reviews
20
Rank in Penfield
#35
of 39 restaurants
City Percentile
8%
rating percentile
Address
Burger King, 2146 Fairport Nine Mile Point Rd, Penfield, NY 14526
Phone
(585) 450-3622
Website
burgerking.com/store-locator/store/28770
Status
Open · Closes 12 AM

Burger King is a restaurant located in Penfield, NY. It is one of 39 restaurants listed in Penfield. Its 2.6-star rating is slightly below the Penfield city average of 4.3 stars. There are 10 photos associated with this location.

About Burger King

There's a Burger King® restaurant near you at 2146 Fairport Nine Mile Pt. Road,. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And... More

Hours

Friday7 AM–

Customer Reviews

★☆☆☆☆ 1.0 Stacey Kingsley · Nov 2025

Was just there grabbing a quick breakfast after running errands. Not busy, waited 5 minutes for my hash browns and breakfast sandwich only to get home with no sausage on my sandwich. This was over $8, what a waste. I get we’re all short staffed, but it wasn’t even busy and my food is incomplete. Don’t waste your time or money on this place.

★☆☆☆☆ 1.0 Patricia Ally · Dec 2025

I'm fairly disappointed in this location. I used to order all the time as I am heavily pregnant and burger king was my thing. When I was new to the online ordering, I had called ahead a few times just to make sure the food wasn't cooked when I placed the order, because my husband would be the one picking it up normally, and sometimes it would take him longer to get there. I was always assured the order was never started before you got to the speaker to let them know you were there. This worked out great because sometimes it would take my husband 20-30 minutes to get there after the order was placed. This held true for a few times, the last time we ordered, unfortunately that was not the case. So this time, I had my husband mention that he wanted everything cooked fresh when he got to the

★★★★★ 5.0 Vanessa Martinez · Feb 2026

Shantal helped me while taking my order in the drive-through. She had the best customer service I’ve experienced anywhere in a long time. She displayed great energy, and was excited to take my order. She was helpful even while i asked questions. She went above and beyond expectations and I personally would go back anytime she’s in the drive-through!

★☆☆☆☆ 1.0 Rebecca Hinkley · Feb 2026

I don't know why I keep coming here - but im writing this so I remember THIS WILL TAKE SO MICH LONGER THAN YOU HAVE - THIS IS NOT FAST FOOD!! Consistently when I drive though it takes 20+ min to get food. I could drive to webster's BK in that time and they are much faster! Edit- they got my order wrong twice!! (Writen after 1st part)

★☆☆☆☆ 1.0 Jenette Gammiero · Dec 2025

Idk how this burger king is even still operating. Every single time I go it's a horrible experience but it's been a while so I figured they probably have new staff and maybe got it together. Wrong. They had 3 people working. One person at the 1st window taking payment, one person at the food window, and 1 person on the assembly line. We ordered four Rodeo CHEESEburgers, fries, some drinks and a kids meal. Nothing crazy. After waiting 20 minutes for food, there was no cheese on any of the burgers and they were hardly warm. I went back inside and she goes what did we forget? I said cheese. She said well you ordered just the burger so it doesn't come with cheese. I'm like no, I said cheese burger which implies you add cheese. Instead of making me fresh sandwiches like McDonald's would have, s

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

RestaurantFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.