Burger King

Norfolk, VA · Fast food restaurant

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Norfolk
#467
of 773 restaurants
City Percentile
31%
rating percentile
Address
Burger King, 197 W Ocean View Ave, Norfolk, VA 23503
Phone
(757) 588-2917
Website
burgerking.com/store-locator/store/4251
Status
Open 24 hours

Burger King is a restaurant located in Norfolk, VA. It is one of 773 restaurants listed in Norfolk. Its 3.8-star rating is slightly below the Norfolk city average of 4.1 stars. There are 10 photos associated with this location.

About Burger King

There's a Burger King® restaurant near you at 197 W. Ocean View Avenue. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do... More

Hours

SaturdayClosed

Customer Reviews

★☆☆☆☆ 1.0 John Resler · Mar 2026

Shift manager Cindy should be fired! She managed to turn a loyal, regular weekly customer into an ex-customer by accusing me of photo-shopping a picture to defraud her out of a hamburger. You can check my records — I never post reviews like this. I paid for a double Whopper, but they gave me a single, which I didn't notice until I got home. I didn't feel like going back out into the elements, so I took a picture of the mistake and figured we could work it out the next day since I'm friendly with the staff and they know me. But I had never met Cindy: a short, heavy-set, middle-aged woman with short-cropped blond hair and a real superior attitude. You can't miss her, and apparently she is "The Manager." I politely explained the mix-up, showed her the pictures, told her why I don't like

★☆☆☆☆ 1.0 Theresa C · Dec 2025

Placed a mobile order for the drive thru. Arrived at the time it was supposed to be ready and was told to go park in a mobile order space even though I ordered it for drive thru and was the only customer there. Sat for 15 min watching 4 new customers arrive and get served. Finally went back thru the drive thru and managed to get served but then had to ask for and identify my drink. This was me giving this location a second chance. The service is the saddest that I've ever seen. These people were not even busy!!! Not shocking that the ratings are so bad. Isn't there a regional manager around to fix this place.?? They built them a brand new store and they still suck! The size of the sandwiches shrunk too! Really sad BK. No wonder McDonald's beats you.

★☆☆☆☆ 1.0 Niah Sandres · Jan 2026

I ordered a chicken king with chicken tenders, they gave me a hamburger bun, super full of mayonnaise and to top it off it was burnt, without chicken tenders, what a horrible experience.

★★★★★ 5.0 Julie Mckenrick · Jan 2026

I have never been treated with such respect and dignity. Miss Jean, must be one of the nicest people I’ve ever met. She treated me like I was a diamond in the rough. God bless her and her staff for looking after me as I am totally handicapped I give you Burger King a 10 out of 10. Today was a good day thank you Jean.

★★★★★ 5.0 patrick hoff · Jun 2025

6/1/25 630 pm. Was pleasantly surprised to get an amazing experience. The host was very polite and helpful and the rest of the crew looked like they were working together. Also the dining room was clean .This is the way a restaraunt should run. Thank to the staff for the great service .

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Fast food restaurantBreakfast restaurantDelivery serviceFamily restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.