Burger King

I am extremely disappointed with the customer service I received from Mandy, the store manager. After redeeming my code for a sandwich, I was told that I would not be receiving my order. I followed the proper steps to redeem the code, yet my sandwich was never provided, and there was no effort made to correct the issue. Instead of resolving the situation professionally, Mandy was dismissive and unhelpful. As a manager, I expected accountability and a willingness to ensure customer satisfaction. Unfortunately, that was not my experience. Customer service should be about resolving issues and honoring promotions that customers properly redeem. This experience was frustrating and disappointing, and I hope the store takes steps to improve how situations like this are handled in the future.

We ordered food and got to the second window to pay. The lady who took the card was extremely rude. My daughter’s apple juice didn’t have a straw, and when I asked if she could give me one or replace the juice, she slammed the tray where the juices were and handed it to me very abruptly. Super disappointing experience—especially in front of my child. I proceeded to say thank you despite her being rude and she rolled her eyes, then slammed the window. I hope this can be addressed so other customers are treated with more courtesy in the future.

Best Burger King I ever had. The food was fresh and hot and the service was great.

The worker who took my order was nice or some what got my order right until this white monkey cracker told the cashier that I order 1 fries instead of 2 other more cause it feels like I was shaking with my anxiety and autism that manager got upset that I order 1 medium fries instead of 2 and got my dad's crispy wrap wrong.

The order taker Janelle Sanchez is always rude and disrespectful. She told me to stand up and I'm paralyze from the waist down. Told another crew member not to serve me because Mandy said so. I feel racially profile and to make fun of my disability was horrible.