Burger King

During a recent visit with my family 02/23/2026 to Burger King - Memorial Dr, we had an experience worth recognizing. I want to recognize Emiliano Padua for truly exceptional service. In an industry where some fast food employees may treat interactions as routine, Emiliano stood out by showing genuine care and dedication to his role. He took the time to ensure my family and I had the best possible experience, patiently explaining menu options, offering thoughtful recommendations, and providing clear, helpful information about specific items. He also made sure our food was prepared fresh and served hot, which we truly appreciated. His professionalism, attentiveness, and positive attitude made a lasting impression. Emiliano’s commitment to customer service goes above and beyond expectations

Food was ok, haven’t been here in 20 years and it way exceeded my expectations. I like how they’ve renovated and made it look modern and no longer like a dump how it used to be. Wasn’t many people in there though at 3:30 pm, would expect more in a city like Chicopee where chick fil a is closed.

this is how they are serving food in drive thru worse service in my life am not a drama person. the person was very smart ass i left cus i see my self in jail no body got time for that i did take it cus am hungry but deam

It's like no one hears or understands simple requests here or could be a deeper concern such as reading comprehension. However I requested no mayo and no pickle, it was confirmed but when getting my sandwiches the sticker said no mayo and no pickle but opening my sandwich i got pickle and mayo. Went in got it remade. And guess what no mayo but they put extra pickles. I am disgusted with service here and you won't be getting it back. I would prefer a call from corporate to determine why service consistently at there fast food chains are constantly like this and not just one area. Customer service you do not care about you only care about how much money you generate it's pretty obvious. Don't even get me started on the pee and poop all over the bathroom walls constantly here. Just shows how

Absolutely awful. The last 3 times I've gone there. They can't even get a simple order straight. I sat there for 22 minutes. In line from a time that I ordered to get my food. The soda was all carbonation, no syrup waste of money.For the price we pay.The service should be better and the food should be better