Bruster's Real Ice Cream

While having my windshield repaired next door (convenient locations!) I strolled over for some ice cream. The woman behind the counter was cheerful and when I asked about Dubai Chocolate she seemed eager to have me try it and provided a GENEROUS sample... which sold me on the flavor, along with her detailed description of the ingredients. I know that Bruster's can sometimes be a slow process because each item is hand-made, but there was no crowed this day so my experience was quick. So, to the woman working at 2:30 PM today... Thank you for making an otherwise unpleasant event (car repair!) the highlight of my day.

The only reason I’m giving this 2 stars is because of the lovely woman working so hard behind the counter. If not for her I would rate a one. I took one bite and had to throw my ice cream away. It was old and freezer burnt. My son and granddaughter only ate about half as their ice cream tasted funny as well. This is the first time they have not finished ice cream. Really disappointing!

This is a sweet little ice cream shop. The ice cream is rich, creamy and delicious. There are lots of benches and chairs to sit and enjoy your treat!

My family and I come to this Bruster’s location quite a bit. Usually, service is good. However, my most recent experience was awful. They got my order wrong and when I told her, she told me I was wrong and was snotty about it. She reprinted the receipt, while handing it to me she told me I was wrong again even though it clearly stated I was correct and she was in fact wrong. She didn’t apologize and instead gave me dirty looks and mumbled things under breath. Another staff member remade my shake. By the time I got my new shake, my other ones were melted.

Great evening out with my wife and kids to officially end the summer break before school starts next week. We opted for the Hull Street location as staff has always been friendly and helpful in the past. Wide variety of choices to select from. My wife and I opted for a two scoop, while my daughter elected to go for three flavors and my son taking the hot fudge Sunday route. I selected key lime pie and my all time favorite graham central station… The key lime pie was on point and tasted just like the dessert. If you have not tried graham central station you have been missing out. There are crushed up graham crackers (picture almost like cookie dough pieces) that are a treat for the tastebuds. On busy nights there is a line but staff make quick work to ensure that all have their selections i