Bruster's Real Ice Cream

⸻ I am writing to formally express my disappointment regarding the level of customer service my family experienced today at the Douglasville location during Bruster’s Customer Appreciation Free Ice Cream Day promotion. The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion. When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the p

The ice cream is always good but it’s either the wrong persons order or they get your order wrong. Seems like they give people what they feel like making. Also if you know all the toppings won’t fit use a different cup. They screwed me on the whip cream and sprinkles I’m guessing there wasn’t anymore space in the cup. Fudge which I did not ask for dripping out of the cup because the lid wouldn’t stay on. Smh a mess I lost my craving.

Been going to this place for 10 years now and I don’t know if they are on the same ownership, however on my visit today they disappointed me on their portions and service. Ask for a banana split with two scoops of vanilla and one strawberry, instead they gave me all chocolate. Also the fact that the prices gone up.

Why are you asking for tips at the drive thru window? This will make me not come back or always bring cash!!! Do not ask folks for tips … PAY YOUR EMPLOYEES WHAT THEY ARE WORTH!

No complaints. Always friendly teenagers working when I go. Never a bad experience! Ice cream is always good and more than enough in each bowl 💕💕