Bruster's Real Ice Cream

First of all, I am THRILLED that Bruster's is offering oat milk versions of many of their flavors. It is creamy, flavorful and absolutely delicious. I don't think any store-bought dairy-free brands come close to being able to compete. A favorite has always been chocolate raspberry truffle. They really hit the ball out of the park with this one! Secondly, I recently reached out with a concern that I had about a recent order and want to take the time to say how impressed I was with the prompt and courteous response and willingness to make it right. It's the first and only issue I've ever had with a Brewster's order and I appreciated the opportunity to share my concern and be heard. Looking forward to hopefully more dairy-free offerings in the future. ☺️🙏

Friendly staff when you walk up, they do a nice job greeting customers. That said, the kids working in the background seemed more focused on goofing off than paying attention to what was going on. The biggest issue for me was the scoop size. This Bruster’s definitely doesn’t match the scoop sizes I’ve seen at other locations. If I order two scoops, I expect two full scoops — not what felt like two partial scoops split between flavors. Overall, the ice cream is good, but the portion size and professionalism could use some improvement.

My order was completely wrong and paid $7 for a Sundae I asked for whipped cream pecans and hot fudge. I barely got any hot fudge maybe a tablespoon of whipped cream and no pecans at all. I barely ate. Normally they get things right down there I go there quite often. But was very disappointed today being that I was the only customer there you would have thought they would have got it right.

Service significantly went down hill. Tonight we went and waited in line for more than 20 minutes for our ice cream. They then didn’t ring up our one ice cream. So that took awhile. They couldn’t ring up our order properly so they kept having to get the manger. We start driving and realize that didn’t put two of ice creams in there. It seemed like everyone there is new. The last time we went we waited 15 mins for two cups of ice cream. I understand new people training but you can’t have everyone new working the same shift. Incredibly disappointing

Wahoo! We just used the Bruster’s drive through for twice today! What a pleasant experience! Our order was filled quickly. The young man was so personable and professional. Loki loved his pup cup! We loved the great two pints and one free deal! Great, fast service with a smile!