Bruegger's Bagels

Saturday morning, -2°F (feels like -20) outside, and I’m picking up two dozen bagels for my daughter’s birthday. Not exactly the kind of weather that makes you want to leave the house… but Bruegger’s made it completely worth it. From the moment I walked in, the staff was incredibly friendly and welcoming. You could tell they genuinely cared, which honestly warmed things up more than the heaters did. The bagels were fresh, delicious, and perfectly prepared. Ordering two dozen could have easily felt chaotic, but everything was organized and ready thanks to their super convenient online ordering system. It made the whole process smooth and stress-free — exactly what you need when you’re prepping for a kid’s birthday party. I also really appreciate the little things they do that show they g

So I am a regular customer here and I won’t write a review about anything unless it really bugs me. Almost 2 weeks ago I realized a new person has been working here (Asian guy) who seems very pleasant but the manager was very rude to him and treating him almost like a kid and yelling at him which to me is unprofessional. He clearly is a grown man and I am no expert but you don’t treat adults like this even when you think you hold a position of authority. Anyways, I thought maybe he was new and I don’t quite know (don’t want to jump to conclusions). Well, today I placed my usual order and the manager (who talks a little too much and gets into too much personal details especially when I just want a little silence) had a smile and treating his workers very nicely when… I saw the same new guy

Went there today as first time customers and unfortunately do not think we will return. We ordered two bagels that were made wrong we wanted egg and cheese on the jalapeño bagels and ended up with some cream cheese on them and too much of it. Also ordered coffee and it tastes like water with a touch of flavoring and a blueberry muffin that I went back and said I think it was forgotten and they pointed and said “oh you can grab it yourself over there”. Would have been better off sticking with going to Tim Hortons.

Best bagel shop around! Their items are always high quality and the staff is super nice! I would definitely recommend Bruegger's to anyone

I understand times are tough for businesses right now, but did a 2-year old make these bagels?