Bruegger's Bagels

UPDATE #2: After leaving the below review about our previous visit, I was contacted by Bert, the District Manager, who went above and beyond to make things right. She was horrified by our experience and explained management changes were already taking place to ensure a sitiuation like ours never happened again. She also personally offered to remake our order correctly and with the care we deserved on another visit. We decided to take her up on the offer, because what else did we have to lose? This time, Bert was on site to ensure everything came out perfectly...and it did! The bagel sandwiches were hot and fresh, the order was made the way they should be, and Bert's customer service was excellent. She also apologized several times for our original visit. We really appreciate Bert's profess

I have been coming here for years. I ordered a pastrami bagel online as there are very limited options for sandwiches to choose from through online ordering. Here's a shot of the bagel and contents. Tasted great. I realize inflation is real, however one slice of pastrami folded over that doesn't even cover the bagel is disappointing at best. Sorry guys. I'd love to rate better, but feel this is what I've come to expect from this location. :(

Quality bagel sandwiches with good portions for the prices. As advertised and quick to deliver.

I wish I caught the name of the gentleman that took my order. He was so nice. I never been here and had no idea what to order. I just knew I needed coffee and a sandwich. I asked for his recommendations and got the cold brew with vanilla and the farmhouse sandwich. Everything was delicious. Even the girl that made my sandwich was so nice when she handed it to me and complimented my kids haircut. The staff was so sweet to us and the place was so so clean !

These people are not competent. We ordered bagels 2 days in advance. When we went in to pick up the order, they informed us that they had run out of several of the flavors that we ordered. They did not get the order ready, they just filled the bag when we went to pick them up! That is the whole reason we ordered in advance!!!! To add insult to injury, they were not even apologetic nor did they indicate that they thought this was a problem. I had been going to Brueggers 1-2 times a week for a bagel sandwich. They have lost a customer and I will be telling everyone how screwed up they are