Braum's Ice Cream & Dairy Store

I visited the location in Grapevine today and the employees provided good customer service and were clearly trying their best. However, the experience was overshadowed by the manager on duty, Sophia. She was yelling across the room at the younger employees, telling them to hurry up and speaking to them in a very disrespectful way in front of customers. As a manager for a large chain myself, I understand that presentation and leadership are extremely important. The way managers communicate with their staff reflects directly on the company. Unfortunately, the way she spoke to the team created a very uncomfortable environment for both the employees and the customers. The staff looked nervous but were still trying hard to keep up with the pressure. No employee deserves to be spoken to that w

Lady in front of us asked wanted to know if there were any nuts in a flavor and was considering ordering. No one knew. Finally one of the staff decides to get a taste test spoonful to see if they could see any nuts. She pulls it up and there's a hair hanging off the spoon! I would have left then but but my granddaughter really wanted ice cream. After watching 3 employees stand around for a while ,I was finally asked what we wanted. I ordered her ice cream cone and it was ok. Mine however had runny soft ice cream in it. I asked if they had a problem with their freezer. She said, no why? I held out my cone and said cause this is all soft and runny! She just turned away and walked over to the cash register. We will never come back to this location!

To be honest, skip the burgers. They're disappointing. I suggest you just stick to their ice cream, which is much better.

Their $8.99 double bacon cheeseburger special with fries and a shake is amazing. A good meal to share if you're not a big eater. Their food is always fresh and their ice-cream is a favorite treat. Forgot something? No worries, they have a store you can shop for fresh produce, ice-cream, dairy and cheeses. Plus more.

Just went to Braum's in Grapevine, TX again. We have been going there for years, and the experience is almost always aggravating. They usually get the order wrong, the service is usually poor, but today we were blown away by the service Mark gave us. We ordered 2 items, to be made in a specific way, he nailed it on both of them. This is the first time this has happened to us there in many moons. It was a very pleasant surprise not to have to explain over and over what we wanted, and he got it in one. Way to go Mark, thanks. You had no way of knowing, but today was our 43-wedding anniversary and you just made it a little better. The 5 stars are for you Mark, not the store as a whole.