Boba Tea Crew

I came to this place and ordered at the Salem Mall Center location. I ordered a Thai Tea Boba without the Boba and it was super watered down and wasn’t sweet at all. I asked if they can fix it and make it for me where it is sweet and they said that they are not able to fix it unless there’s something wrong with it. I don’t know what that is supposed to mean but I told them there is something wrong with it. It’s not sweet. It’s not strong how Thai tea is supposed to taste and she said there’s nothing they can do about it. I am leaving this review as is because I was not happy with my drink and they were not happy to try to fix it for me. I don’t understand if it’s something someone doesn’t like why don’t they try to make it right or fix it for me?

This place is whack all their drinks are just powder mixes which are kept with no lids?? And the boba was completely uncooked in the center. I've worked at several boba shops and you have to be trying to make boba this bad. And it was nearly 9 dollars for a "twin" drink which is ridiculous, the most i've seen for boba is 7 dollars and that's tea and boba that's being made fresh daily. Average is 5 dollars for a 20oz. Can't seem to blame the employees they have very little to work with. Owners clearly are in it for the cash, get boba somewhere else if you want it to taste edible. They absolutely have the facilities and space to make this good, super disappointing and I wish i saved the money

I was disappointed with the boba—the texture was off, the flavor was lacking, and the drink was way too sweet. The jelly toppings didn’t help either; they tasted artificial and didn’t blend well with the rest of the drink

Do not go here. There is mold festering in the tea you are being served, as well as the fridges used to store the boba. The blenders are not washed properly. You are drinking powder + water. The owner is willing to serve day old drinks. Nothing is truly “dairy free” like advertised, there are milk products in the flavoring. The family/owners have been caught unnecessarily touching employees, and taking pictures of women in the food court. These accounts are only scraping the surface of how awful this business truly is.

Rudest little girl working behind the counter. She ignored my oldest. My oldest stood at the counter waiting. This girl had ear buds in, talking to someone on said ear buds, kept looking back at my kid, said NOTHING! Just ignored her. My daughter walked away disappointed and her sister and I went up. Girl still playing on phone with her back to us. My youngest piped up and said, "hi. Excuse me please." Girl comes over still messing with phone. Daughter orders, girl is very dry with conversation. Kept messing with phone. No smile, no nothing, looked annoyed.For the total she Just said price. Never said your total is please or even thanked her for purchase. I spoke up and asked if the girl could please wash her hands before making the boba since I noticed that she kept messing with her pho